Workforce Operations Coordinator

Paradigm Information Services, Inc.•Portland, OR

2d•Remote

About The Position

This is a remote position. Paradigm is seeking a highly organized operations professional who thrives in fast-moving environments where priorities shift quickly. This role acts as the central hub for a 65-person production team—managing incoming work, assigning tasks, balancing workloads, solving bottlenecks, and ensuring projects stay on track. If you’ve worked in operations coordination, workforce planning, project coordination, dispatching, workflow management, scheduling, resource allocation, or high-volume production environments, this could be a strong fit.

Requirements

2+ years of experience in operations coordination, workflow coordination, workforce planning, scheduling, dispatch, project coordination, or similar roles
Experience managing high volumes of tasks or work assignments
Strong Excel skills
Strong communication skills
Experience working with deadlines and shifting priorities
Strong analytical/problem-solving skills
Comfortable working cross-functionally with multiple teams

Nice To Haves

Workforce management experience
Resource planning experience
Legal services experience
Claims administration experience
Data operations experience

Responsibilities

Assign tasks to team members based on workload, deadlines, and capacity
Monitor project queues and adjust assignments when bottlenecks occur
Track assignments from intake through completion
Provide daily reporting on workload progress and task completion
Monitor estimated hours vs actual hours worked
Help solve staffing and resource allocation challenges
Communicate project timelines and workload updates to internal stakeholders
Escalate technical issues impacting workflow
Partner with operations, project management, and technical teams to keep work moving
Maintain accurate documentation and time tracking