Workforce Onboarding & Development Lead

Wisdom • New York, NY

4d • Remote

About The Position

Wisdom is hiring a full-time Workforce Onboarding & Development Lead to join our operations team and play an impactful role in preparing new Revenue Specialists for success from day one. In this role, you'll own the onboarding journey for every new Revenue Specialist at Wisdom — guiding them through training, building their confidence across multiple practice management systems, and setting them up for strong first assignments.
This is a full-time, fully remote role, reporting to the Billing Operations Workforce Manager.

Requirements

• At least 2 years of remote dental billing experience with a strong understanding of dental billing procedures and regulations
• Extensive working knowledge of multiple dental Practice Management Systems (PMS)
• Strong technical proficiency with tools such as Canva for designing and updating training materials
• Excellent interpersonal and communication skills, with a natural ability to coach, encourage, and develop others
• Proven ability to work collaboratively with cross-functional teams
• Strong organizational and problem-solving abilities with a keen attention to detail

Responsibilities

• Collaborate closely with the Billing Operations Hiring & Onboarding Manager to ensure the delivery of high-quality, consistent onboarding experiences
• Guide Revenue Specialists through the full onboarding process — from initial introduction to company policies, procedures, and culture, through to placement readiness
• Meet with new Revenue Specialists one-on-one to train, provide feedback, and check in on their progress, satisfaction, and engagement throughout onboarding
• Monitor Revenue Specialist progress during the onboarding period, highlighting strengths and identifying areas for growth with actionable, supportive feedback
• Design, update, and maintain training materials using tools such as Canva to ensure content is current, visually clear, and effective
• Identify training needs and skill gaps in new Revenue Specialists, and create relevant assignments to build their knowledge before they work directly with an office
• Manage onboarding administrative tasks including progress tracking and Google Workspace setup (Chat, Drive, Google Calendar, and related tools)
• Assess work quality at key checkpoints to ensure Revenue Specialists meet Wisdom's standards before going live
• Identify opportunities to improve the onboarding process and partner with the broader team to implement changes that make onboarding even smoother

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed