Workforce Manager
About The Position
Join One of the Fastest-Growing Home Improvement Companies in the Country Home Genius Exteriors is one of the fastest-growing home remodeling companies in the United States. Our mission is simple: provide homeowners with a different experience—one built on quality, innovation, and exceptional customer service. As we continue our rapid growth, we're looking for a strategic, analytical, and results-driven Workforce Manager to optimize staffing, improve operational efficiency, and maximize revenue across our Inside Sales organization. If you enjoy solving complex operational challenges, building data-driven workforce strategies, and making a direct impact on business performance, we'd love to meet you.
Requirements
- Experience in Workforce Management within a contact center or inside sales environment
- Strong forecasting, scheduling, and real-time management experience
- Experience with Five9 and/or Workforce Management (WFM) software
- Advanced Excel skills with strong analytical abilities
- Ability to interpret data and communicate insights to leadership
- Excellent organizational and problem-solving skills
- Comfortable working in a fast-paced, high-growth environment
- Willingness to travel to our Cleveland office up to 50% of the time
Nice To Haves
- Experience with Power BI, Tableau, or similar reporting platforms preferred
Responsibilities
- Forecast call, lead, and workload volume using historical data, seasonality, and business trends
- Develop staffing models that support company growth and operational goals
- Create and manage agent schedules across multiple teams and campaigns
- Monitor real-time operations and make staffing adjustments to maintain service levels
- Analyze workforce performance and identify opportunities to improve efficiency
- Build dashboards and reports that provide actionable insights to leadership
- Partner closely with Sales, Operations, Recruiting, and Leadership on hiring and staffing strategies
- Drive continuous improvement in forecasting accuracy, scheduling processes, and workforce utilization
- Identify trends and proactively recommend operational improvements
Benefits
- Competitive salary plus performance bonus
- Medical, Dental, and Vision Insurance after 30 days of employment
- Career growth opportunities within one of the fastest-growing companies in the industry
- Collaborative, high-performance culture
- Opportunity to make a measurable impact on company growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
