Workforce Management Systems Specialist
About The Position
NICE software liaison responsible for troubleshooting issues and executing fixes with IT, Business partners and Vendors. Work with WFM Team to identify system enhancement opportunities, providing system support and training for the WFM team to increase system and process efficiencies. Audit WFM operational data and provide accuracy, efficiency, and productivity improvement recommendations to leadership, including senior management. Project management of Holiday builds, PTO requesting, and system and application upgrades and enhancements. Leverage data to deliver analysis, including observations, visuals, charts and graphs and translate data findings into clearly written, actionable recommendations for leadership. Create, Organize, Test and maintain data in applications including NICE WFM System, Excel, SQL and Power BI dashboards for historical, performance, statistical and real time reporting needs. Document processes, queries and data tools, data tables, data sources, and data flows. Work collaboratively across departments to troubleshoot and resolve reporting and data discrepancies.
Requirements
- Experience with NICE software
- Proficiency in Excel, SQL, and Power BI
- Experience with data analysis and reporting
- Experience with project management
- Strong documentation skills
- Collaborative work style
Responsibilities
- Troubleshoot issues and execute fixes with IT, Business partners and Vendors as the NICE software liaison.
- Identify system enhancement opportunities and provide system support and training for the WFM team.
- Audit WFM operational data and provide accuracy, efficiency, and productivity improvement recommendations to leadership.
- Manage Holiday builds, PTO requesting, and system and application upgrades and enhancements.
- Deliver data analysis, including observations, visuals, charts, and graphs, and translate findings into actionable recommendations.
- Create, organize, test, and maintain data in applications including NICE WFM System, Excel, SQL, and Power BI dashboards for reporting needs.
- Document processes, queries, data tools, data tables, data sources, and data flows.
- Collaborate across departments to troubleshoot and resolve reporting and data discrepancies.
Benefits
- Exceptional benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
