Workforce Management Systems Specialist

Uline • Kenosha, IL

1d • Onsite

About The Position

Workforce Management Systems Specialist
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline. From troubleshooting workforce management software issues to identifying opportunities for improvement, as a Workforce Management Systems Specialist, you'll keep our Customer Service team running smoothly. By analyzing data and managing projects, you'll ensure we deliver the legendary experience our customers love!
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Requirements

• Bachelor’s degree.
• 2+ years of administrative responsibility using WFM scheduling software. NICE WFM (IEX) experience preferred.
• 3+ years of Excel experience with a strong understanding of formulas. SQL knowledge preferred.
• Strong analytical, communication and problem-solving skills.

Nice To Haves

• NICE WFM (IEX) experience preferred.
• SQL knowledge preferred.

Responsibilities

• Act as a liaison for NICE workforce management software, troubleshooting issues and collaborating with IT, business partners and vendors for optimal performance.
• Identify system enhancement opportunities with the WFM team, providing support and training to increase efficiency.
• Analyze reports and operational data, collaborating across departments to resolve discrepancies and recommend improvements to senior leadership.
• Manage project execution for Holiday builds, PTO requests and system upgrades.
• Create and maintain data in applications such as NICE WFM System, Excel, SQL and Power BI dashboards.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level