Workforce Management Specialist
About The Position
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. At H&M, we want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. As a Workforce Management Specialist, your main focus will be to ensure optimal workforce planning and scheduling at the Sales Market level while supporting Area and Store management to deliver strong sales performance through optimized scheduling. This hybrid role reports into our Controlling Manager and is based out of our Toronto Support Office.
Requirements
- Bachelor's Degree, preferably within Finance, Business Administration or Economics or equivalent experience
- 1 - 3 years of past retail experience, preferably in retail management
- 1 - 3 years in a business analyst or finance role
- Ability to coach and counsel staff and performance management
- Proficiency in Microsoft Office
- Proficiency in sales and workforce planning tools and ability to adapt to company specific systems
Responsibilities
- Set hourly function plan, including Store Management positions, for every store in line with sales market goals; ensure salary cost budget is considered when planning workplan
- Oversee the hourly function plan in alignment with Store Management to enable strong store operations, efficiency, and a great staff and customer experience
- Regularly follow up sales and hours planning in Stores, ensuring alignment between store operations and market-level targets
- Together with other teams in Controlling, secure strong operational execution by aligning function plan and schedules
- Support and educate Stores in aligning sales planning and scheduling with the aim to improve efficiency and secure great customer experience
- Work closely with Area Managers to collect and synthesize input regarding scheduling based on store visit observations, to drive improvement in workforce planning practices
Benefits
- Employee discount at H&M, & Other Stories, and COS
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
