Workforce Management Specialist - Las Vegas Properties

MGM Resorts • Las Vegas, NV

6d • Onsite

About The Position

The Workforce Management Specialist will support multiple MGM Resorts properties by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders across departments to anticipate and fulfill staffing requirements. This role requires keen attention to detail and the ability to balance multiple priorities to ensure seamless operations for both employees and guests.

Requirements

• Must be a minimum of 18 years of age.
• Has 2+ years of prior relevant experience.

Responsibilities

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts.
• Serve as a subject matter expert on Workforce Management software and processes.
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies.
• Suggest scheduling changes and create new business models.
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes.
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements.
• Track, monitor, and communicate all system issues and downtime.
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed