Workforce Management Scheduler - Patient Services
About The Position
This role is responsible for handling staff callouts, coordination, and allocation of staff resources on a day-to-day basis to ensure all Patient Service Centers (PSCs) and Intensive Outpatient Programs (IOPs) are staffed appropriately. The position operates remotely, Monday to Friday, from 3:30 AM to 12:00 PM, with rotational weekends. The pay range is $33.30 - $35.68 per hour. Salary offers are based on a variety of factors including relevant skills, training, experience, education, certifications, and market/organizational factors. Successful candidates may be eligible for annual performance bonus compensation.
Requirements
- High school diploma or equivalent.
- Strong knowledge/proficiency of staffing tools.
- Strong understanding of Microsoft office suite (including Excel, PowerPoint, Word).
- Ability to prioritize, plan and organize.
- Travel up to 25%.
Responsibilities
- Imports optimal schedules into the systems and assigns employees to locations/shifts to optimize resources.
- Manages daily absences and coordinates float coverage to fill uncovered shifts.
- Codes employee’s absences in Oracle Scheduling/HR systems and tracks individual employee attendance trends for supervisors.
- Ensures breaks, lunches, and training time are appropriately entered into the schedules.
- Works closely with supervisors/managers on weekday & Saturday rotations to minimize Overtime.
- Updates supervisor so that they can ensure IOP clients are updated on any staffing changes.
- Assists in monitoring patient wait times/appointment availability and adjusts available staffing as appropriate.
Benefits
- Day 1 Medical
- Supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
