Workforce Management, Planning and Engagement Senior Manager

Truist Bank • Richmond, VA

1d

About The Position

The Workforce Strategy Manager partners with TEMPO, HR, Finance, and Business Offices to design and execute the workforce strategy for the TD&O Wholesale Division. This role ensures alignment between business objectives and workforce planning by driving initiatives across strategic workforce planning, job architecture, skills development, capacity management, and location strategy. The manager also leads efforts to enhance teammate engagement and deliver training programs that support organizational growth and operational excellence.

Requirements

• Bachelor degree and eight years of related experience or an equivalent combination of education and experience to include general business management, consulting-type work, human resources, or other disciplines related to business management and/or technology.
• In-depth and broad knowledge within own professional discipline, such as finance, project management, change management, strategy development, etc.
• Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services. Ability to lead projects of significant complexity and risk exposure. Ability to exercise judgment in solving technical, operational, and organizational challenges.
• Experience managing a team, including identifying and recruiting talent, managing performance, and making decisions about resource allocation.
• Executive level communication skills, including negotiation, persuasion and ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy.

Nice To Haves

• Strategic Workforce Planning
• Develop and maintain workforce plans aligned with business priorities and growth objectives
• Forecast talent needs and capacity requirements to support operational and strategic goals.
• Job Architecture & Skills Management
• Define and maintain job architecture frameworks and skill taxonomies
• Partner with HR and business leaders to ensure role clarity and career progression pathways.
• Global Capability Center (GCC) Execution & Location Strategy
• Drive execution of GCC initiatives and optimize location strategy for cost efficiency and talent availability
• Capacity Management & Training
• Monitor workforce capacity and utilization to ensure optimal resource allocation
• Oversee training programs to build critical skills and support continuous learning
• Teammate Engagement
• Develop and implement engagement strategies to foster a high-performance culture
• Collaborate with HR and leadership to enhance employee experience and retention
• Governance & Reporting
• Provide workforce insights and reporting to senior leadership for informed decision-making
• Ensure compliance with organizational policies and workforce governance standards

Responsibilities

• Partner with Director of Workforce Management, Planning, & Engagement and leadership team to help set ET global workforce strategy for and apply strategy within ET business units in partnership with broader TIP team and BMOs.
• Lead execution of ET workforce, talent, and/or engagement programs across ET and/or within designated ET business unit with a focus on balancing risk, sustainability, and financial targets to optimize ET’s workforce (including FTE, CW onshore and offshore) in partnership with ET Cost & Supplier Management.
• Partner across TIP/ BMOs and with HR to influence and leverage enterprise-wide human capital programs, customizing for ET-specific business needs where required to support ET’s strategic plan.
• Develop and mature appropriate metrics in partnership with ET Business Performance & Metrics to holistically report on ET’s workforce, talent, and engagement programs to ensure workplace requirements support staffing needs.
• Explore, recommend, and implement opportunities for continuous business process improvement across workforce management, planning, and engagement, both within TIP and ET BMOs, with a one team mindset.
• Communicate ongoing work, short-term outcomes, and long-term impacts with ET leaders, across TIP and ET BMOs, and with HR partners at a regular cadence to support ET’s strategic plan, in partnership with ET OCM support.
• Proactively partner to identify and mitigate risks associated with ET’s workforce.
• Fully participate Workforce Management, Planning, & Engagement operating model and potentially lead projects including technology, process, efficiency, and departmental initiatives.
• Manage direct reports, including teammates and contractors (as needed).

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees