Workforce Management Login Administrator

Teleperformance•Concordia, IN

2d•Remote

About The Position

This position will support the WFM department with daily Login Identification administering. Update and maintain client specific Hierarchies. Troubleshoot ID issues. Submit terminations by following client specific process for roll offs in a timely manner. This position is 100% work at home.

Requirements

90 day+ in current position
Must be detail oriented
Willing to work extended hours and or weekends when needed
Strong skills in handling constant change
Work in Harmony with others
Excellent service skills (timeliness of delivery and quality)
Experience with Microsoft based technologies
Willingness to face new challenges daily
Ability to effectively communicate both verbally and written, with all levels of staff and management
Strong organizational and time management skills
Strong interpersonal and customer service skills
Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
Sound reasoning ability together with strong problem solving skills
Ability to view a computer monitor for several hours at a time
Able to work with little to no supervision if necessary

Nice To Haves

6 months of call center operations or Workforce experience is a plus

Responsibilities

Process and resolve helpdesk tickets through internal Teleperformance Helpdesk.
Generate Network logins for new hire agents or update for internal transfers.
Assigning, binding and disabling of ACD-IDs in CCMS.
Create/assign Firecastle profiles for new hire agents or internal transfers.
Request Client specific logins through client process within SLA.
Maintain the tracking of Client logins in CCMS.
Reset passwords and troubleshoot login/access issues.
Submit roll-off requests or forms based on site attrition though client specific process within in SLA.
Other duties as directed by supervisor.