Workforce Management Lead

CenterWell

1d • $104,000 - $143,000 • Remote

About The Position

The Workforce Management Lead applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial. CenterWell Pharmacy is looking for a technical and strategic Workforce Capacity Planning Lead to lead forecasting excellence and workforce planning performance within a key business unit. This role is ideal for a data-driven leader who combines deep analytical expertise with people leadership and experience with modernizing workforce planning. You will oversee forecasting strategy end-to-end while leading a small team (2–3 direct reports) and partnering with Operations and Finance. We are looking for hands-on proficiency in advanced analytics, data engineering concepts, and visualization tools to enhance forecasting accuracy, scalability, and insight generation.

Requirements

• 8 or more years of experience in workforce planning, forecasting, analytics, or related discipline
• Proven experience building and owning forecasting models in complex environments
• Strong hands-on proficiency in: Python (data analysis, modeling, automation) and Data visualization tools (Power BI, Tableau, or similar)
• Experience with ETL processes and data pipeline development
• Demonstrated experience leading a small team
• Strong communication skills with experience presenting to senior leadership

Nice To Haves

• Bachelor’s degree in Analytics, Data Science, Business, Finance, or related field
• Experience in healthcare, pharmacy, or contact center operations
• Familiarity with workforce management systems (e.g., NICE, Aspect, Verint, etc.)
• Experience with cloud data platforms or modern analytics ecosystems (e.g., Azure, Snowflake)
• Background in statistical modeling, machine learning, or advanced forecasting techniques

Responsibilities

• Own end-to-end forecasting and workforce capacity planning for an assigned business unit
• Develop and maintain short-term and long-range forecasts aligned with operational and financial plans
• Ensure alignment across demand forecasts, staffing strategies, and financial targets
• Define and continuously improve forecasting methodologies, assumptions, and governance
• Design and implement advanced forecasting models using modern analytical tools and techniques
• Leverage Python and ETL tools to build, automate, and scale data pipelines and forecasting processes
• Utilize Power BI, Tableau, or similar platforms to deliver actionable, executive-ready insights
• Evaluate and introduce new tools, technologies, and analytics capabilities to modernize workforce planning
• Monitor forecast accuracy, bias, and capacity plan feasibility; proactively mitigate risk
• Lead performance reviews and present insights to senior and executive leadership
• Translate complex data into clear recommendations that drive operational and financial outcomes
• Maintain strong documentation, controls, and performance tracking standards
• Manage a team of 2–3 Analyst/Senior Analyst
• Set clear expectations for analytical rigor, quality, and accountability
• Provide mentorship to enhance technical and business acumen across the team
• Foster a culture of continuous improvement and innovation
• Be a strategic partner to Operations and Finance leadership
• Influence decision-making by framing trade-offs, risks, and opportunities
• Ensure workforce strategies support broader business objectives and service commitments

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities
• bi-weekly payment for their internet expense (for associates in CA, IL, MT, or SD)
• telephone and computer equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior