Workforce Enablement Product Manager

VANGUARD CHARITABLE ENDOWMENT PROGRAM • Malvern, PA

3h

About The Position

The Workforce Enablement Product Manager is responsible for driving the end-to-end stakeholder journey across internal platforms. This role supports product ownership, journey development, and cross-functional collaboration, acting as the primary steward of the journey vision under the direction of the Delivery Services Senior Manager. The Product Manger partners with business stakeholders to deliver innovative solutions and excellent outcomes for our internal and external clients, with a focus on introducing automation and efficiencies across Operations.

Requirements

• Bachelor’s degree in business, technology, design, or related field; advanced degree preferred.
• 7+ years of experience in product ownership, journey management, or related roles, preferably in financial services or technology.
• Proven track record of working in cross-functional teams and delivering complex initiatives.
• Deep understanding of operational workflows, journey mapping, and agile methodologies.
• Strong analytical, problem-solving, and communication skills.
• Demonstrated ability to manage competing priorities and drive results in a fast-paced environment.

Nice To Haves

• Experience with backlog management tools (e.g., Jira, Trello) and journey analytics platforms a plus.
• Commitment to Vanguard Charitable’s mission and values.

Responsibilities

• Own the internal client journey: Lead the strategy, development, and execution of the internal client experience journey, ensuring alignment with organizational goals and business needs.
• Backlog management: Oversee and prioritize the backlog, facilitating grooming and refinement sessions to ensure work is well-defined, actionable, and delivers value.
• Execute journey vision: Translate the journey vision into actionable plans and deliverables, collaborating closely with key stakeholders.
• Cross-functional collaboration: Liaise with technology, design, operations, and other teams to ensure the internal stakeholder experience is strong, accessible and efficient.
• Internal Client advocacy: Champion internal client needs and feedback, using data and insights to inform journey improvements and measure success.
• Leverage and promote product ownership and human-centered design best practices: Act as a champion for modern product management and human-centered design principles across the organization, sharing knowledge, mentoring peers, and fostering a culture of continuous improvement and client-centricity in workforce enablement delivery.
• Continuous improvement: Monitor journey performance, identify opportunities for optimization, and drive iterative enhancements.
• Stakeholder engagement: Communicate progress, risks, and outcomes to leadership and stakeholders, ensuring transparency and alignment.
• Market awareness: Stay informed on industry trends, best practices, and competitor approaches to workforce enablement and product ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees