Product Enablement Specialist

Genesys

About The Position

At Genesys, we’re transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Product Enablement Specialist, you will design and deliver high-impact learning programs that enhance product knowledge, improve performance, and support team readiness across the organization. This role combines instructional design, facilitation, and collaboration with cross-functional teams to create meaningful learning experiences that help our teams grow and excel. Joining Genesys means becoming part of a global team that’s redefining how companies engage with their customers through technology and empathy-driven innovation.

Requirements

5–7 years of experience in enablement, instructional design, training, or a related field.
Proven facilitation skills with experience training hybrid or distributed teams.
Demonstrated ability to create adult-learning content in multiple formats (live, virtual, on-demand).
Excellent communication skills with the ability to simplify complex topics.
Strong project management and stakeholder collaboration abilities.
Experience with LMS platforms, e-learning authoring tools, or enablement systems.

Nice To Haves

Background in SaaS or technology industries is preferred.

Responsibilities

Design, build, and maintain training programs that support onboarding, product knowledge, and ongoing role readiness.
Translate business needs into structured learning journeys with measurable learning objectives.
Develop engaging enablement materials including presentations, playbooks, e-learning modules, guides, and videos.
Facilitate live and virtual training sessions that are interactive and accessible for diverse audiences.
Support the launch of new tools, processes, and product updates through structured communications and learning sessions.
Manage training schedules, participant communications, and learner support throughout program cycles.
Partner with teams such as Product, Marketing, HR, Customer Success, and Technical Support to ensure content accuracy and alignment with business priorities.
Work closely with subject-matter experts to document best practices and simplify complex topics into clear learning materials.
Track participation, knowledge retention, and performance indicators to evaluate program impact.
Gather feedback to refine learning content and delivery approaches for continuous improvement.
Stay current on enablement trends, learning technologies, and instructional design best practices.
Maintain and organize content within learning platforms such as LMS systems, knowledge bases, and enablement tools.
Ensure materials remain current, consistent with brand standards, and easily accessible across the organization.