Vice President – Workforce Enablement

Acquire Intelligence•Irving, TX

47d

About The Position

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world. As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies. As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn. A SNAPSHOT OF YOUR ROLE As the VP of Workforce Enablement, you will head up Workforce, Quality & Talent Acquisition (Philippines) teams. You will be accountable for enterprise-wide workforce enablement functions that underpin Acquire Intelligence’s operational performance and growth. You will lead Global Workforce Management, Quality and Quality Assurance, and the Philippines Talent Acquisition function, ensuring workforce supply, service quality, and operational efficiency are aligned to business demand and client commitments. This role ensures the right people are hired at the right time, at the right cost, and to the right standard, while continuously improving productivity, quality outcomes, and speed-to-market through automation, AI, and disciplined governance. You will operate as a strategic partner to Operations, People & Culture, IT, and Client leaders, supporting scalable growth, risk management, and sustained service excellence.

Responsibilities

Enterprise Efficiency, Automation and AI Enablement Identify and implement automation and AI solutions that reduce manual effort and improve responsiveness across workforce planning, quality assurance, and talent acquisition.
Drive data-led decision-making through integrated dashboards and reporting covering capacity, hiring, quality, productivity, and cost performance.
Partner with IT and business stakeholders to scale digital workforce and recruitment platforms and improve internal user experience.
Embed continuous improvement practices across Workforce Management, Quality Assurance, and Talent Acquisition operations.
Deliver measurable value for clients through quality improvement initiatives and workforce optimization programs.
TEAM LEADERSHIP AND COLLABORATION Lead and develop leaders across Workforce Management, Quality Assurance, and Philippines Talent Acquisition.
Build a high-performance culture focused on accountability, continuous improvement, and delivery excellence.
Foster strong cross-functional collaboration with Operations, People & Culture, IT, Finance, and Client teams.
Coach leaders to anticipate challenges, solve problems proactively, and scale capability sustainably.
PROCESS SYSTEMS & GOVERNANCE Standardise and optimise core workflows across workforce planning, quality assurance, and recruitment.
Strengthen governance, controls, and compliance to reduce operational and delivery risk.
Ensure systems, data integrity, and reporting are accurate, integrated, and decision-ready.
PROJECT AND INITIATIVE MANAGEMENT Lead enterprise initiatives focused on automation, compliance, workforce scalability, and service optimisation.
Manage project scope, timelines, resources, and outcomes to ensure successful adoption and measurable impact.
Provide regular executive-level reporting on performance, risks, and improvement opportunities.