Workforce Development & Training Specialist

City of Charlotte

1d•$82,883 - $92,093•Onsite

About The Position

This position is primarily responsible for developing and implementing programs, plans for workplace readiness training, and job placement of adult participants. The Workforce Development & Training Specialist will coordinate the employment skills curriculum designed to increase employability. Additionally, this role also tracks participant progress using assessment tools and resolve challenges that may arise. Work involves coordinating workforce development activities for a multi-skilled workforce, training and developing employees in introductory, intermediate, and advanced skill sets across all utility occupations; facilitating scheduled training sessions; conducting performance analysis of individual training profiles, skills, and assessments courses. This position will assist in developing and coordinating Charlotte Water's Apprenticeship and Career Training Academy Internship and Co-op Programs, which are designed to increase employability, boost motivation, and improve fundamental skills. Part of the work includes scheduling, attending, and leading monthly and bi-monthly meetings with apprentices, interns, mentors, managers, and supervisors; visiting worksites for observations; processing and auditing paperwork about apprentice and intern training plans and overall programming within the department. Works with community partners to seek participants for workforce development programs.

Requirements

Knowledge of training and development.
Knowledge of social service or wrap-around services that will benefit participants.
Knowledge of Learning Management Systems (e.g., SAP SuccessFactors, LinkedIn Learning).
Skill in communicating, both verbally and in writing and with technology.
Skill in planning and coordinating the work of others.
Skill in delivering speeches and facilitating training programs.
Ability to utilize Microsoft Office products (e.g., Word, Excel, PowerPoint).
Ability to plan and organize short-term and long-term training in simulated and live environments.
Ability to effectively conduct training in classroom and work environments.
Ability to work effectively with people with different professional backgrounds.
Ability to network with internal and external stakeholders.
Ability to communicate effectively with all levels within the organization.
Ability to obtain a City driving permit.
Bachelor's degree from an accredited school.
Five (5) years of related work experience
Requires a valid driver's license.

Nice To Haves

Experience assisting individuals in the workplace with career development.
Knowledge and application of coaching strategies.
Ability to assess program gaps and opportunities for continued program growth.
Possess Working Smart Train-the-Trainer certification or provided soft skill training.

Responsibilities

Provides training and development services by implementing strategic training initiatives, curriculum design, training delivery, and group facilitation.
Provides interpersonal expertise as it relates to training in various utility occupations.
Assesses training and programming effectiveness to ensure participants' performance is aligned with the skills they are taught.
Creates, develops, and oversees the Apprenticeship and Career Training Academy and Co-op and Internship Programs.
Coordinates and monitors the completion of training assignments for the Career Training Academy, Co-op, and Apprenticeships.
Collaborates with Charlotte Water's Human Resources team throughout the hiring process, including job matching.
Conducts Apprenticeship and Career Training Academy program evaluations throughout development and operations phases.
Processes and audits paperwork on the employee, apprentice, and intern training plans.
Fosters professional relationships within industry at local, state, and national level, with particular focus on local partnerships.
Contributes to annual planning and execution of workforce development program cycles, including training sessions and program events.
Provides career pathing services, including coordinating cross-training opportunities such as job shadowing for employees.
Coordinates meetings, calendars, and events around programming and communicates program details with community organizations and prospective candidates.
Supports One Water People Strategy initiatives as needed.
Performs other related job duties as assigned.