Workforce Development Support Specialist
About The Position
The Workforce Development Support Specialist provides direct classroom, administrative, and participant support for the Nuvance Health Career Readiness Academy. This role helps participants navigate program requirements, access resources, track progress, and set achievable career goals. The Specialist works closely with educators, program coordinators, and academic achievement coaches to ensure a supportive, organized, and engaging learning environment. The Academy for Career Readiness, created in partnership with Dalio Education, supports young adults ages 18–26 exploring healthcare career pathways. The program serves participants facing barriers to employment, including housing and food insecurity, childcare needs, justice involvement, and education or resume gaps.
Requirements
- Associate's degree required
- Strong communication, interpersonal, and active listening skills
- Empathy, cultural competence, and ability to build trust with diverse populations
- Organizational skills and attention to detail
- Problem-solving and resourcefulness
- Proficiency in Microsoft Office and willingness to learn program-specific systems
Nice To Haves
- Bachelor's degree preferred
- Concentration in Human Services, Education, Psychology, Social Work, or a related field preferred
Responsibilities
- Provides in-person classroom support at Norwalk Hospital 4–5 days per week
- Prepares materials and support lesson facilitation alongside the Workforce Educator
- Assists participants with technology, coursework, engagement, and focus
- Facilitated classes, workshops, and tutoring sessions independently once trained, using established curriculum
- Support Workforce Educator with grading student assignments and assessing student performance
- Builds rapport with participants and foster a supportive, inclusive learning environment
- Helps participants understand program expectations, attendance requirements, and performance standards
- Facilitates tutoring and/or additional content sessions on competencies students may need additional support with
- Supports with development and execution of Action Plans to improve student performance
- Connects participants to resources such as tutoring, career counseling, barrier-removal services, and financial aid, in collaboration with the Academic Achievement Coach
- Support participants during training and after graduation through check-ins and progress meetings
- Tracks attendance, assignments, learning outcomes, and participant progress
- Maintains accurate participant files, including case notes, barriers, action plans, and demographic information
- Prepares regular reports for the Program Manager on engagement, outcomes, and challenges
- Records notes and minutes for scheduled meetings
- Collaborates with program staff to ensure consistent participant support
- Shares feedback on participant progress and program improvement opportunities
- Assist s with curriculum assessments and data analysis
- Participates in team meetings, job fairs, site tours, and community events to support program visibility
- Models and uphold Northwell Health values
- Maintains reliable and predictable attendance
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
