Workforce Development Assistant
Virginia Department of Social Services•Suffolk, VA
•$40,238 - $47,354•Onsite
About The Position
Under general supervision, performs customer service, clerical, and administrative duties in support of the City’s Workforce Development Center. Work involves screening client information, scheduling appointments, responding to inquiries, and preparing documents and forms. Employee is responsible for handling a variety of routine inquiries by telephone and in-person, maintaining a variety of records and files and generating and distributing various statistical data reports. This non-supervisory position reports to the Coordinator/Supervisor of the SWDC.
Requirements
- High school diploma supplemented with post secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Valid driver’s license.
Nice To Haves
- Degree in Business Administration, Public Administration, Human Resources or closely related field.
- Experience assisting customers with employment and training activities inclusive of job search, resume writing, soft skills, job readiness skills, Virginia Workforce Connection registration, etc.
- Working knowledge of workforce development and workforce training programs regarding special populations such as members of minority groups, veterans, the elderly, ex-offenders, and those individuals with disabilities.
- Demonstrated ability to communicate inter-personally orally and in writing and to maintain strong working relationships with community partners and program participants.
- Experience using various systems to create reports, business correspondence, and presentations.
- Experience in operational and administrative tasks associated with program management.
- Self-motivated, highly organized, and detail-oriented professional.
- Strong technology and computer skills.
Responsibilities
- Screening client information
- Scheduling appointments
- Responding to inquiries
- Preparing documents and forms
- Handling a variety of routine inquiries by telephone and in-person
- Maintaining a variety of records and files
- Generating and distributing various statistical data reports
- Participant recruitment and registration
- Training delivery coordination
- Data entry and information and file management
- Supplies ordering and inventory control
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
