Workforce Coordinator

HD Supply • New Braunfels, TX

1d • Onsite

About The Position

The Workforce Coordinator is responsible for assisting in managing day-to-day call center operations based upon plans set by Workforce Planning Analysts. This includes processing time off requests, answering associate inquiries, monitoring daily incoming workloads, and balancing resources to meet service level objectives. The role also involves assisting with managing associate schedules and supporting call center reporting, allocation, and other call center technologies. HD Supply is one of the largest industrial distributors in North America, with over 80 years of experience supporting customers in maintenance, repair and operations (MRO). The company operates 44 distribution centers across 25 states and two Canadian provinces, offering approximately 200,000 SKUs and providing value-added services such as localized jobsite delivery, will-call, direct-ship options, diversified logistics, and innovative solutions to over 300,000 customers. HD Supply is committed to creating a culture that promotes equity, respect, and advocacy for every associate and values the diversity of its people.

Requirements

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.

Nice To Haves

• Previous call center experience.
• Workforce management experience.

Responsibilities

• Coordinates real-time management of workloads and resources for the center.
• Schedules associate time off the phones for training, meetings, and other business purposes.
• Ensures all system coverage is maintained and scheduled.
• Provides daily reports for assigned areas within the contact centers.
• Verifies contingent labor hours and corrects discrepancies.
• Performs other duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees