Workflow Coordinator (Production Operations Coordinator)

Demant Group•Kitchener, ON

24d•Onsite

About The Position

The Workflow Coordinator (WFC) serves as the production liaison between Canadian Operations and Mexico Operations, ensuring seamless communication and timely execution of subcontracted orders. This role is responsible for reviewing, preparing, coordinating, and transferring production orders while proactively resolving issues that may impact turnaround time, quality, or customer expectations. The Workflow Coordinator also supports operational excellence by identifying improvement opportunities and contributing to a collaborative, high-performing team environment. Strong communication skills in English are required. Spanish is not required. This is an entry-level position. Training will be provided on the job.

Requirements

High School Diploma or equivalent.
Proficiency with Microsoft Office applications.
Comfortable working with computer-based production systems.
Strong communication and interpersonal skills.
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Ability to manage multiple priorities in a dynamic production environment.
Strong communication skills in English.

Nice To Haves

Spanish is not required.

Responsibilities

Review, prepare, and transfer production orders to Mexico accurately and on time.
Create, update, and modify customer orders within the production system.
Register customer information, including ear impressions and 3D scanned files.
Verify the accuracy and completeness of imported and entered order information.
Update work centers and production status in Navision to ensure accurate workflow tracking.
Monitor workflow from Canadian Operations through Mexico Operations to ensure orders move efficiently through the production process.
Identify and resolve workflow bottlenecks to minimize delays.
Act as the primary communication link between Canadian Operations and Mexico Operations regarding production orders.
Respond promptly to inquiries from internal teams and production partners.
Follow up with appropriate departments to ensure timely resolution of kickouts, production issues, and order discrepancies.
Maintain clear and professional communication while managing multiple priorities.
Ensure all orders meet company standards before transfer.
Monitor and resolve kickout orders promptly to maintain production flow.
Follow established Quality Management System (QMS) work instructions and operational procedures.
Identify opportunities to improve workflow efficiency, quality, and customer experience.
Support Lean and Continuous Improvement initiatives within the department.
Work toward departmental goals for quality, turnaround time, productivity, and customer satisfaction.
Participate actively in daily meetings and team discussions.
Share ideas that improve processes and eliminate waste.
Cross-train and support teammates during changes in workload, staffing, or business priorities.
Help train and mentor team members when needed.
Maintain accurate production records and reports.
Report equipment, software, or process issues promptly.
Maintain a safe, organized, and productive work environment.
Follow all company policies, procedures, and quality standards.
Additional duties may be assigned by the Manager or Director of Operations to support business needs.