Workflow Coordinator - Radiology Administration

Hartford Healthcare•Manchester, CT

7d•Onsite

About The Position

Under the direction of the Manager, provides safe and appropriate basic patient care to assist in the delivery of care to patients, supporting a safe and positive patient experience. This role includes patient screening paperwork, assisting with maintaining supplies, and providing general clerical assistance to patients and staff. Actively participates in supporting departmental and organizational goals by offering ideas and assisting with the implementation of process improvements. This role supports daily imaging operations across both inpatient and outpatient settings to improve staff productivity, optimize room utilization, and ensure efficient patient flow. Additional responsibilities include assisting with scheduling appointments, supporting departmental operations, and helping with reminder letters and other patient communication/workflow needs as required.

Requirements

Associate degree
3-5 years of healthcare experience
Excellent interpersonal and communication skills
Strong ability to multi-task in a high-volume work environment
Proficiency in Microsoft Office applications required
Ability to manage multiple priorities in a fast-paced environment
Proficiency with scheduling systems, EPIC preferred

Responsibilities

Help ensure adequate staffing resources to support patient volume and departmental needs within established budgetary guidelines.
Assist patients and Diagnostic Imaging staff during procedures by helping to position patients, helping patients dress/undress, and answering routine patient questions.
Observe patients and report changes in patient condition to appropriate department staff.
Facilitate efficient patient flow through daily collaboration with MD’s, clinical team, and transporters.
Assist technologists in the day-to-day operations of the department by maintaining supply levels in rooms and operating and monitoring equipment to reduce downtime.
Provide reception duties for the Medical Imaging department and its support staff.
Maintain annual health stream.
Participate in the department quality, safety, and compliance initiatives.
Participate in and/or lead daily huddles to review staffing levels, anticipated volumes, OR cases, and operational priorities.
Serve as a central point of contact for real-time workflow adjustments throughout the day.
Identify workflow bottlenecks across inpatient, outpatient, and OR environments and recommend process improvements.
Collaborate with leadership to support quality, safety, patient experience, and operational efficiency initiatives.
Coordinate patient transport and procedural readiness to minimize delays across care settings.
Track and report daily imaging volumes, throughput, room utilization, and workflow metrics.
Assist Radiologists, surgeons, anesthesiology teams, and ordering providers by facilitating communication and prioritization of studies.
Support intraoperative imaging workflows, including coordination of equipment availability and case sequencing.
Assist the radiation safety officer as the dosimetry subaccount coordinator to ensure radiation safety compliance and conduct orientations in accordance with the HHC radiation safety program.
Perform other related duties as required.