Workflow Automation Engineer

gaiia

3d•CA$100,000 - CA$150,000•Remote

About The Position

As a Workflow Automation Engineer in the Customer Solutions team, you’ll build and evolve production-grade telecom provisioning and operational workflows using gaiia’s workflow builder and platform SDK. You’ll partner day-to-day with a Workflow Solutions Engineer (network expert persona) who owns deep network discovery and architecture. Together, you’ll turn solution designs into reliable, observable, and maintainable automations that run at scale for customers. This role sits at the intersection of customer-facing delivery and engineering: you’ll work closely with Customer Solutions and Engineering to ship workflows that are efficient, maintainable, and aligned with gaiia platform patterns.

Requirements

Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience.
3+ years experience as a Software Engineer, Network Engineer or similar technical role within the broader B2B SaaS industry.
Strong software development fundamentals (TypeScript/JavaScript required).
Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences.
Ability to take ambiguous customer or operational requirements and turn them into clear, testable, supportable implementations.
Self-motivated, proactive, and results-oriented with a passion for technology and innovation.

Nice To Haves

Experience designing and implementing automation or orchestration systems (workflow engines, DAGs, integration pipelines, or similar).
Experience in telecom or OSS/BSS domains.
Experience in customer-facing roles.
ReactJS proficiency.

Responsibilities

Translate solution designs and customer requirements into end-to-end workflows using gaiia’s workflow builder.
Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures.
Build reusable workflow patterns and templates so implementations scale across customers and vendors.
Write TypeScript code steps (data transforms, validations, custom logic) and keep workflows clean and testable.
Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support.
Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback.
Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management.
Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).