Workers Compensation Scheduler - San Marco

Jacksonville Orthopaedic Institute•Jacksonville, FL

1d•$19 - $22•Onsite

About The Position

Jacksonville Orthopaedic Institute is looking to hire a Workers Compensation Scheduler to join our team at the San Marco office. This is a full-time position located at 1325 San Marco Blvd. Jacksonville, FL 32207, and is an on-site role. The schedule is Monday through Friday. The Practice Manager is responsible for the administrative and daily operations of the clinic.

Requirements

Workers Compensation knowledge preferred.
Prior scheduling experience.
Prior customer service experience in a healthcare setting.
Ability to consistently deliver excellent customer service with a patient-care focus.
Excellent communications skills, both verbally and in writing.
Ability to communicate effectively over the phone.
Ability to work efficiently and multi-task in a fast-paced environment.
Ability to handle sensitive and confidential information.
High school diploma or equivalent.

Responsibilities

Coordinate and schedule San Marco Division work comp appointments and attorney IME’s in an efficient and timely manner.
Schedule appointments using GE Centricity and follow proper physician protocols to determine whom to schedule with.
Collect all information from the adjuster/case manager by completing an intake form.
Check voicemail and email daily and respond to all messages within 24 hours.
Scan required forms daily.
Clarify that all prepayments, records, and signed agreements are received at least 72 hours prior to appointments.
Answer calls promptly, in a polite and professional manner.
Obtain and enter accurate patient demographic information and insurance information.
Reschedule appointments when necessary.
Communicate necessary messages to staff.
Maintain the strictest patient confidentiality and adhere to all HIPAA guidelines.
Adhere to Company policies, procedures and processes.
Perform related work as required.
Perform other duties as assigned.