Workers' Compensation Risk Manager

Indeed Flex•Austin, TX

13h•Hybrid

About The Position

Indeed Flex is seeking a Workers' Compensation Risk Manager to oversee the employer-side workers’ compensation claims management program and provide strategic oversight to the EH&S department. This role involves bridging injury prevention and claims mitigation to create a unified risk strategy in a fast-scaling staffing environment. The position requires designing and implementing a Workers’ Compensation claims framework from the ground up, while also providing leadership to an existing EH&S Department. The goal is to ensure safety successes directly influence claims outcomes. The role includes leading one direct report initially, with potential for team expansion. This is a hands-on role focused on day-to-day claims management and supporting prevention and mitigation strategies, operating within the Global Risk and Compliance team and reporting to the Head of Risk and Compliance.

Requirements

7+ years of experience in Risk Management or Workers’ Compensation, ideally within staffing or a high-volume employment environment.
Proven ability to manage experienced managers (EH&S) and lead a function through periods of rapid growth.
Hands-on experience governing High Deductible/Loss Sensitive programmes (particularly CA) and a deep understanding of claims financials and reserving.
Bachelor’s degree in Risk Management, Business, or a related field; or equivalent practical experience.
Ability to take two functions (Safety and Claims Management) and blend them into a single, high-performing Risk unit.
Experience selecting and implementing Claims Management Systems (e.g., Origami Risk) to create a single source of truth for all risk data.
Excellent ability to partner with Global Risk, Finance, Legal, and Operations to demonstrate the ROI of safety and claims management.
Ability to maintain a "Safety First" culture with empathy for injured workers while maintaining disciplined financial and cost management.
High level of discretion and the ability to operate independently in a foundational role.

Nice To Haves

Professional certifications (e.g., ARM, CPCU, CSP, WCCP).
Experience in the staffing industry or managing contingent workforce risk.
Familiarity with international risk frameworks as they apply to US-based operations.

Responsibilities

Align the established EH&S prevention frameworks with a new, robust Workers' Compensation claims strategy to reduce the organization's Total Cost of Risk (TCOR) as well as defining other metrics to show success.
Provide strategic direction and mentorship to the US-based EH&S department, ensuring their department's tactical success scales in line with global Risk & Compliance objectives.
Act as the single point of truth for the performance and financial outcomes of both the safety and claims functions.
Establish the formal Risk Appetite Statement and Claims Handling Instructions for all external TPA (when applicable) and carrier partners.
Design best-in-class claims governance and policies specifically tailored for a high-volume staffing workforce.
Oversee claims across multiple Guaranteed Cost jurisdictions and manage California’s High Deductible / Loss Sensitive programme, focusing on reserve accuracy and loss development.
Collaborate with the EH&S department to ensure that data from the claims side (the "cure") is consistently fed back into the safety side (the "prevention").
Ensure the EH&S department has the high-level support and visibility needed to maintain its successful track record as the business scales.
Act as the primary employer-side contact for TPAs, carriers, and brokers, ensuring they adhere to Indeed Flex’s specific risk appetite.
Define and track outcome-based metrics (KPIs/SLAs) to hold external vendors accountable for claim resolution and cost control.
Build dashboards that blend EH&S incident data with WC claims financials to provide senior leadership with a holistic view of workplace risk.
Use data to identify emerging trends, allowing the EH&S team to deploy targeted prevention measures before claims occur.
Direct the strategy for complex or litigated claims, including settlement and resolution tactics.
Ensure full compliance with all multi-state Workers’ Compensation statutes and OSHA/EPA regulations, supporting the EH&S team during audits or inquiries.