Workers Compensation Claims Supervisor (Midwest Region)

CBCS • Dubuque, IA

9d

About The Position

Cottingham & Butler Claims Services (CBCS) is seeking an experienced Midwest Work Comp Claims Supervisor to join their team. The role involves motivating and developing adjusters of all levels, ensuring the team receives regular, high-quality feedback to drive accountability, and maintaining weekly metrics in the green. The supervisor will develop and document plans with the Claims Manager to improve performance if a team member is not meeting expectations. A key focus will be achieving monthly Quality Service Review (QSR) scores of 90%+ and addressing underperformance with actionable plans. The role also includes arranging monthly team meetings for goal alignment, discussing challenges, providing training, and fostering collaboration. Maintaining an average customer service survey score of 1.30 or less and using survey results for coaching opportunities are also essential. The supervisor will act as a mentor and actively contribute to developing the team of adjusters.

Requirements

• Substantial experience in the Midwest region.
• Strong background in achieving results.
• Critical thinker.
• Eager to collaborate with other like-minded professionals to drive growth and strengthen our business.
• A minimum of 1-5 years of claims supervision is required.

Responsibilities

• Ensure that the team receives regular, high-quality feedback to drive accountability.
• Maintain weekly metrics in the green.
• Develop and document plans with the Claims Manager to improve performance if a team member is not meeting expectations.
• Achieve monthly Quality Service Review (QSR) scores of 90%+ for the team and address any underperformance with actionable plans.
• Arrange monthly meetings with the team to align on goals, discuss challenges, provide training, and foster collaboration.
• Maintain an average customer service survey score of 1.30 or less.
• Use survey results as coaching opportunities and ensure follow-up discussions.
• Act as a mentor and actively contribute to developing your team of adjusters.

Benefits

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/ Defined Contribution (1-year waiting period)
• PTO/ Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/ Parental Leave
• Company-paid Term Life/ Accidental Death Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed