Workers Compensation Claims Specialist

Amplifon • Minneapolis, MN

4d • $23 - $25 • Hybrid

About The Position

We are seeking a Workers Compensation Claims Specialist who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career. In this role, you will support Amplifon Hearing Health Care's workers' compensation business by coordinating hearing healthcare services and managing case-related activities from initial referral through ongoing follow-up. You'll serve as an important point of contact for injured workers, claims professionals, healthcare providers, and client partners, helping ensure cases move forward accurately, efficiently, and with a high level of service. This is a great opportunity for someone who is highly organized, detail-oriented, comfortable managing multiple priorities, and able to take ownership of their work. Previous workers' compensation experience is helpful but not required.

Requirements

• High school diploma or equivalent.
• 1-2 years of professional experience in customer service, healthcare administration, insurance, claims support, case coordination, medical scheduling, benefits administration, contact center operations, or a related environment.
• Strong organizational skills with the ability to manage multiple priorities, cases, and deadlines.
• Strong attention to detail, follow-through, and documentation accuracy.
• Clear and professional verbal and written communication skills.
• Ability to work independently, take ownership of responsibilities, and follow through on outstanding items.
• Proficiency with Microsoft Outlook, Word, and Excel, along with the ability to learn new technology and systems quickly.
• Ability to build effective working relationships with customers, providers, claims professionals, clients, and internal partners.

Nice To Haves

• Previous experience in workers' compensation, insurance, claims support, healthcare administration, case coordination, scheduling, benefits administration, or a contact center environment.
• Experience using CRM, case management, or customer service platforms.
• Experience with Five9 or another cloud-based contact center platform.
• Familiarity with ERP, practice management, point-of-sale, provider portal, or client portal systems.
• Demonstrated ability to problem-solve, prioritize changing needs, and remain organized in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for claimants, claims adjusters, healthcare providers, and other partners, delivering responsive and professional service.
• Coordinate referrals, appointments, and next steps to help customers access hearing healthcare services in a timely manner.
• Manage communication across phone, email, and internal systems while keeping stakeholders informed throughout the process.
• Help customers understand available services, processes, and next steps while addressing barriers that may delay care or case progression.
• Provide timely status updates and follow-up throughout the lifecycle of workers' compensation cases.
• Monitor case activity, identify outstanding items, and take ownership of follow-up actions.
• Coordinate communication among claimants, providers, adjusters, and vendor partners to keep cases moving forward.
• Maintain accurate case documentation and ensure activities meet quality, compliance, and service standards.
• Manage multiple cases and priorities simultaneously while maintaining accuracy, responsiveness, and attention to detail.
• Assist with audits, reporting activities, escalated case resolution, and other operational initiatives.
• Identify opportunities to improve processes, efficiency, and the overall customer experience.
• Participate in training and development to build knowledge of hearing healthcare and workers' compensation services.
• Collaborate with internal teams to support departmental goals and broader business objectives.

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Family hearing aid benefits
• Tuition reimbursement
• Generous vacation
• Safe and sick leave
• Paid holidays
• Paid volunteer time off
• Parental leave
• Bereavement
• Access to our Wellness Hub and Employee Assistance Program (EAP)
• Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and additional specialized training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED