Work Comp Claims Assistant | Hybrid

Great West Casualty Company • South Sioux City, NE

2d • Hybrid

About The Position

Great West Casualty Company is seeking a detail-oriented and organized Workers' Compensation Claims Assistant to provide administrative support to our Workers' Compensation Claims team. In this role, you will be a critical partner to Claims Adjusters, helping ensure claim files are accurate, organized, and processed efficiently while delivering outstanding service to internal and external customers. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong administrative and communication skills, and takes pride in accuracy and attention to detail.

Requirements

• Exceptional attention to detail and commitment to quality.
• Strong written communication skills with the ability to prepare professional correspondence and documentation.
• Excellent organization and time-management abilities.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong customer service mindset and professional telephone etiquette.
• Ability to work independently while also supporting a collaborative team.
• Comfortable working with technology and learning new systems.

Nice To Haves

• High school diploma or equivalent required; associate's degree preferred.
• Administrative, clerical, insurance, claims, legal, healthcare, or related office experience preferred.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience working with confidential information and maintaining accurate records.

Responsibilities

• Supporting Workers' Compensation Adjusters with day-to-day claim administration.
• Preparing, reviewing, and processing claim-related correspondence and documentation.
• Maintaining accurate and well-organized claim files.
• Entering and updating claim information in various systems with a high degree of accuracy.
• Managing incoming and outgoing mail, reports, and claim-related records.
• Monitoring claim activities and assisting with follow-up items to help ensure timely claim handling.
• Assisting with document requests, state filings, and other administrative duties.
• Maintaining confidentiality and handling sensitive information with professionalism and discretion.
• Providing exceptional customer service to both internal and external customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree