Workers’ Compensation Claims Adjuster II (Hybrid)

Ccmsi • West Des Moines, IA

14h • Hybrid

About The Position

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. CCMSI is seeking an experienced Workers’ Compensation Claims Adjuster II to investigate, evaluate, negotiate, and manage workers’ compensation claims in Iowa and Nebraska. This is a claims adjuster role responsible for delivering quality claim outcomes, maintaining compliance with claim handling standards, collaborating with clients and vendors, and providing exceptional service throughout the claim lifecycle. The ideal candidate brings workers’ compensation claims experience, sound judgment, strong critical thinking skills, and the ability to independently manage a moderate-complexity claim inventory.

Requirements

• Workers’ compensation claims experience
• Sound judgment
• Strong critical thinking skills
• Ability to independently manage a moderate-complexity claim inventory

Responsibilities

• Investigate and adjust workers’ compensation claims in accordance with company standards and established claim handling procedures.
• Evaluate medical, legal, and related claim documentation to support timely and accurate claim decisions.
• Authorize and process claim payments within applicable authority and regulatory requirements.
• Negotiate settlements with claimants, attorneys, and other stakeholders as appropriate.
• Coordinate with defense counsel and external service providers to support effective claim resolution.
• Prepare claim reports, reserve recommendations, and documentation to maintain claim accuracy and compliance.
• Manage claim activities across multiple accounts and industries while meeting service commitments.
• Deliver responsive, professional service to clients, injured workers, and business partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed