Workers Compensation Claims Adjuster I
About The Position
AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed. Summary: Under close supervision, analyzes insurance claims to determine extent of insurance carrier's liability and settles claims with claimants in accordance with policy provisions by performing the following duties. Essential Duties and Responsibilities: Three-point contact, initial investigation, initial benefit determination. Ability to identify and address questionable (AOE/COE) claims. Establish and monitor reserves at periodic intervals. Prepare claims status report to carriers at 90-day intervals. Ability to manage and direct medical care, including strategies to maintain medical control and objection when appropriate. Identify and rate permanent disability. Vocational Rehabilitation file management Negotiate and finalize claim settlements as well as lien settlements. Identify and manage subrogation issues on workers’ compensation claims. Work independently and in a fast paced environment.
Requirements
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Team Work - Supports everyone's efforts to succeed.
- At least 1-3 years experience as a Workers’ Compensation Claims Assistant, or up to one year Trainee or Future Med Adjuster experience; or Bachelor’s degree (B.A.) and six months experience.
Responsibilities
- Three-point contact, initial investigation, initial benefit determination.
- Ability to identify and address questionable (AOE/COE) claims.
- Establish and monitor reserves at periodic intervals.
- Prepare claims status report to carriers at 90-day intervals.
- Ability to manage and direct medical care, including strategies to maintain medical control and objection when appropriate.
- Identify and rate permanent disability.
- Vocational Rehabilitation file management
- Negotiate and finalize claim settlements as well as lien settlements.
- Identify and manage subrogation issues on workers’ compensation claims.
- Work independently and in a fast paced environment.
Benefits
- Comprehensive medical, dental, and vision benefits
- Company contributions to HSA and FSA plans
- Employer paid life and disability insurance
- 401(k) with company match
- Paid time off (PTO) and company paid holidays
- Learning and development opportunities that support real career advancement
- Employee assistance resources and a supportive culture that values balance and wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
