Workers' Compensation Claim Supervisor

Ccmsi • Greenwood Village, CO

1d • Hybrid

About The Position

The Workers’ Compensation Claim Supervisor oversees the investigation, adjustment, and supervision of assigned claims while ensuring high-quality service for CCMSI clients. This role also offers a pathway for growth into future management opportunities. We’re looking for someone who is comfortable handling complex claims, managing multiple accounts across various industries , and regularly communicating with clients. The ideal candidate brings 10+ years of experience handling Colorado workers’ compensation claims , including indemnity claims. Experience with Utah claims is a plus .

Requirements

• 10+ years of Workers’ Compensation claims handling experience , including full claim investigation, evaluation, and resolution.
• Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.
• Strong understanding of Colorado Workers’ Compensation regulations , claim practices, and compliance requirements.
• Active Workers’ Compensation adjuster license in Colorado
• Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.
• Working knowledge of entry- and high level WC adjusting roles and workflows.
• Reliable attendance during established client service hours for the Greenwood Village Branch

Nice To Haves

• 3+ years supervisory or people-lead experience within Workers’ Compensation.
• Bachelor’s degree or equivalent combination of education and experience.
• Experience handling Utah Workers' Compensation claims
• Industry certifications
• Experience supporting multiple accounts, if applicable.
• AIC, CPCU, or ARM preferred
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

• Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims.
• Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Benefits

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree