L&I Workers' Compensation Adjudicator 4/Trainer

State of Washington•Thurston County – Tumwater, WA

7d•Hybrid

About The Position

The Workers’ Compensation Adjudicator 4 (WCA 4), within the Claims Training unit, reporting to the Claims Training Supervisor, is responsible for developing, updating, and delivering training for newly hired support staff and adjudicators in Claims Administration. This includes all levels of WCAs, including WCA3 trainees, and WCA 2 apprenticeship program participants. L&I Claims Administration within Insurance Services has an exciting opportunity for you to become a Claims Trainer (Workers’ Compensation Adjudicator 4). In this dynamic role, you will help staff become strategic thinkers and pass your claims knowledge on to newly hired adjudicators in Insurance Services claims units. As a Claims Trainer you will also conduct in-service training classes for all levels of adjudicators, vocational and nursing consultants, field staff, and other department staff. We are seeking to fill a non-permanent project position. The project positions are to be part of the claims training team, as it undergoes a multi-year project to update training materials. Project positions are expected to last through June 30, 2027. All positions are tasked with claims trainer duties.

Requirements

Successful completion of the Department of Labor and Industries Workers’ Compensation Adjudicator 2 Apprenticeship program.
One year of experience as a Workers’ Compensation Adjudicator 3.
A Bachelor's degree AND Three years of experience in adjudicating workers’ or crime victims’ compensation insurance claims or adjudication of time loss payments.
Equivalent education/experience.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Nice To Haves

Ability to run presentations using Microsoft PowerPoint or similar software.
Comfortable facilitating and training large groups, using adult learning styles and effective training delivery techniques
A strategic thinker with analytic and soft skills, focused on reducing work disability and helping workers heal and return to work
A thorough working knowledge of the Washington State Industrial Insurance Laws as specified in Washington Administrative Code, case law, department policies and medical terminology
Excellent written and verbal communication skills
Provide information, techniques, instruction, feedback and encouragement
Teach, mentor and encourage others to maximize their success on the job
Team focused approach, ability to contribute to the development and cohesiveness of the team
Open, honest, professional and approachable with strong interpersonal skills
Effectively manage your time by setting priorities and adjusting when priorities change
Use a personal computer with multiple drives
A thorough working knowledge of BPS, ORION, LINIIS and ECS
Intermediate to advanced skills using Microsoft PowerPoint
Current skills presenting difficult topics
Maintain the highest level of confidentiality at all times

Responsibilities

Use analytical and soft skills to train and mentor a strategic approach to claim management
Act as a technical resource on complex claim management issues for staff who administer benefits.
Provide training and coaching to staff to ensure consistent application of policies and laws
Consult with other resources (coaches/mentors, claim consultants, pension adjudicators, occupational nurse consultants, etc.) to address training needs and provide a consistent message
Interact with Claims Administration, Employer Services, Integrated Claims Services, RTW Partnerships, Legal Services and Self-Insurance to maintain and improve consistency between programs
Serve as a technical resource for Workers' Compensation Adjudicators on procedures involving the use of BPS, ORION, LINIIS and ECS
Participate in developing strategies to ensure strategic approaches to claim management and address Quality Assurance issues and improvements.
Develop and update instructional material for Claims Administration.
Provide technical adjudication support to all levels of claims staff; respond to inquiries from stakeholders.