Workday Product Analyst

Davidson Hospitality Group•Atlanta, GA

1d•Hybrid

About The Position

Davidson Hospitality Group is seeking a Workday Product Analyst to join its Strategic Operations team. This is a hands-on role for a Workday professional with strong functional and technical experience, particularly across HCM, Benefits, Compensation, and Reporting. The position involves resolving Workday tickets, troubleshooting business processes, building reports, loading EIBs, and supporting compliance needs. The team operates in approximately six-week project sprints, allowing for a balance of day-to-day support and system enhancements. The preferred location is on-site in Dunwoody, GA, but a remote arrangement may be considered for a highly qualified candidate. This role offers an opportunity for greater product ownership and the chance to shape Workday's support for a growing hospitality organization.

Requirements

1–3+ years of hands-on Workday configuration experience, with a demonstrated ability to support organizational initiatives and system enhancements.
3–5 years of hands-on operational Workday experience managing, auditing, troubleshooting, and supporting Workday transactions.
Strong hands-on knowledge and experience with Workday HCM, Benefits, Compensation, and Reporting.
Strong Workday reporting experience, including custom reports, calculated fields, dashboards, and translating business needs into meaningful reporting solutions.
Experience preparing, loading, validating, and troubleshooting Workday EIBs.
Experience supporting document management and compliance-related processes within Workday.
Demonstrated knowledge of Workday business processes, security groups, calculated fields, and configuration concepts.
Experience managing and resolving Workday support tickets and effectively balancing day-to-day production support with project-based work.
Strong analytical, organizational, troubleshooting, and critical-thinking skills with exceptional attention to detail.
Excellent written and verbal communication skills with the ability to work effectively with corporate leaders, system architects, vendors, and property-level teams.

Nice To Haves

Familiarity with structured project environments and Agile methodologies, including sprint cycles, requirements gathering, testing, and user stories, is highly desirable.

Responsibilities

Serve as a hands-on Workday subject matter expert with primary emphasis on HCM, Benefits, Compensation, and Reporting.
Manage, prioritize, troubleshoot, and resolve Workday support tickets, including system issues, transaction questions, data discrepancies, workflow challenges, and business process needs.
Execute Workday configuration updates, condition rules, and business process modifications within assigned product areas.
Build, maintain, and schedule Workday custom reports, calculated fields, and dashboards to support corporate and property-level stakeholders.
Prepare, load, validate, and troubleshoot Enterprise Interface Builders (EIBs) for mass data updates and other system needs.
Support Workday document management processes and system requirements related to organizational and regulatory compliance.
Participate in approximately six-week project sprints, partnering with Workday Product Managers and Strategic Operations leadership on requirements gathering, user stories, testing, enhancements, and implementation.
Monitor product health, system adoption, and data trends and recommend configuration or process improvements.
Lead validation, regression testing, and deployment activities associated with Workday’s semi-annual releases and other system enhancements.
Provide advanced Tier 2 troubleshooting for complex defects, data discrepancies, workflow bottlenecks, and other Workday-related issues.
Maintain accurate technical documentation of configurations, business requirements, testing, system changes, and processes.
Collaborate with technology vendors, third-party administrators, internal Centers of Excellence, and business partners to maintain stable integrations and resolve data transmission issues.
Assist with user-facing training materials and change-management communications supporting Workday enhancements, new functionality, and organizational initiatives.