Workday Payroll Analyst

EllisDon•Mississauga, ON

1d•CA$75,000 - CA$95,000•Hybrid

About The Position

As a Workday Payroll Analyst, you will support the stability, accuracy, and day-to-day effectiveness of payroll-related processes within Workday. This role requires strong attention to detail, a solid understanding of payroll workflows, and the ability to work collaboratively with Payroll, HR, IT, and other cross-functional teams to maintain data integrity and deliver reliable user experience.

Requirements

1-2 Years Experience with Workday Payroll Canada; previous customer service or technical support experience highly regarded.
Hands-on experience supporting Workday Payroll, including troubleshooting payroll-related transactions, validations, integrations, and configuration impacts.
Strong problem-solving skills, analytical thinking, and attention to detail.
Effective communication skills with the ability to explain payroll and system concepts clearly to both technical and non-technical audiences.
Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.
Customer-focused attitude with a commitment to providing high-quality, empathetic support.
Basic understanding of HR processes, payroll workflows, and data confidentiality requirements.
Ability to collaborate within a team and adapt to changing procedures and technologies.

Nice To Haves

Associate or bachelor’s degree in human resources, Information Technology, Business Administration, or a related field preferred.
Proficiency in Microsoft Office Suite and familiarity with Service Now is advantageous.

Responsibilities

Respond promptly to payroll-related inquiries and support requests submitted through ServiceNow, providing clear, accurate, and user-friendly guidance.
Investigate and troubleshoot Workday Payroll issues related to payroll transactions, worker data, earnings, deductions, tax setup, pay results, and payroll processing errors.
Document interactions, issue details, root cause findings, resolutions, and follow-up actions in accordance with company procedures and audit requirements.
Escalate complex payroll or system issues to specialized team members or technical support teams, ensuring proper handoff, timely follow-up, and clear communication with impacted users.
Maintain current knowledge of Workday Payroll functionality, payroll business processes, integrations, configuration impacts, and related best practices to provide effective support.
Contribute to the creation and maintenance of payroll-related job aids, FAQs, process documentation, and training materials to support consistent and accurate system use.
Monitor recurring payroll support trends, data issues, and user feedback to identify opportunities for process improvement, system enhancement, or additional training.
Collaborate closely with Payroll, HR, Benefits, Compensation, IT, and other cross-functional teams to resolve issues, support payroll operations, and maintain data integrity.