Workday Client Success Partner

Meridian Partners

9h•$190,000 - $225,000•Remote

About The Position

Meridian is seeking a Client Success Partner to join their Workday Practice. This senior relationship role requires a blend of deep Workday domain expertise, executive presence, and consultative skills to act as a long-term strategic partner for public sector clients. The position is central to Meridian's market differentiation, focusing on client relationships, delivery oversight, and strategic growth. The role is compensated with a strong base, meaningful variable commission, and offers a clear path to Director, Client Success. Meridian emphasizes a collaborative, human-centric culture focused on integrity, mission, and relationships.

Requirements

5+ years experience serving in a delivery leadership or client-facing oversight role on Workday engagements (Engagement Manager, Practice Lead, Delivery Director, or equivalent)
7+ years of experience in Workday consulting, implementation, or client-facing roles within the Workday ecosystem
Demonstrated experience serving as a trusted advisor to public sector executives — state/local government, K–12, federal agencies, or non-profit organizations
Deep functional knowledge of Workday HCM, Financials, Payroll, or related Workday modules — sufficient to credibly advise clients on platform strategy and roadmap
Ability to work standard East Coast hours
Must be eligible to work in the United States without sponsorship, now or in the future

Responsibilities

Own the executive client relationship for a portfolio of Meridian’s public sector accounts, independent of any single active engagement.
Serve as the primary strategic point of contact for agency and district leadership.
Conduct regular executive business reviews (EBRs) to align on outcomes, surface strategic priorities, and demonstrate Meridian’s ongoing value.
Build deep, multi-threaded relationships across client organizations — CHRO, CFO, CIO, and operational leadership.
Represent the client’s voice internally, advocating for their interests across delivery, product, and practice leadership.
Maintain visibility into the health of active Meridian engagements within your accounts — not as a project manager, but as an executive sponsor and escalation point.
Partner with Engagement Managers to anticipate risks, navigate organizational complexity, and protect the client relationship during delivery challenges.
Attend steering committee meetings and key delivery milestones as Meridian’s senior relationship representative.
Ensure seamless onboarding of new engagements by bridging the Client Development Executive handoff and setting the tone for the client experience from day one.
Identify and shape expansion opportunities within your account portfolio — new Workday modules, Phase X work, AMS, optimization, and staff augmentation.
Partner closely with the Client Development Executive to qualify, frame, and advance expansion opportunities through the pursuit process.
Contribute to proposal development and orals presentations for expansion engagements, lending delivery credibility and client context to the pursuit team.
Maintain a clear view of each client’s Workday roadmap and align Meridian’s capabilities to their strategic direction.
Bring structured client feedback and market intelligence back to Meridian’s practice leadership to inform service development and go-to-market strategy.
Contribute to Meridian’s public sector thought leadership through written content, speaking engagements, and ecosystem participation.
Mentor Client Success Advisors and support their development toward the Client Success Partner level.
Represent Meridian at Workday Rising, public sector user groups, and regional events as a recognized voice in the ecosystem.