Work Study, Student Support (Student Support Services)

Cuyahoga Community College•Parma, OH

1d•Onsite

About The Position

The TRIO Student Support Services (SSS) Student Assistant serves as a student ambassador for the program by providing front-line customer service, supporting student engagement initiatives, assisting with program events and workshops, and helping maintain the program's social media presence. This position offers valuable leadership experience while ensuring that TRIO participants receive a welcoming and supportive experience. The Student Assistant also provides a student perspective in program planning and development to help ensure activities and services meet the needs and interests of TRIO students.

Requirements

Consistently maintain 6 credit hours each semester.
Maintain satisfactory academic progress.
Adhere to College's confidentiality policy.
Successfully pass background/drug screening.

Nice To Haves

Customer Service
Communication and Interpersonal Skills
Social Media Content Creation
Organization and Time Management
Event Planning Support
Leadership and Initiative
Creativity and Problem Solving
Teamwork and Collaboration
Cultural Awareness and Inclusion
Strong interpersonal communication skills
Willingness to learn new technology

Responsibilities

Serve as the first point of contact for students entering the TRIO office.
Answer basic questions regarding TRIO services, events, and resources.
Assist students with scheduling appointments and connecting with TRIO staff.
Maintain a welcoming and organized office environment.
Monitor student traffic and assist with sign-in procedures.
Assist with creating and posting content on TRIO SSS social media platforms.
Develop student-centered content including photos, videos, testimonials, and event promotions.
Promote TRIO activities, workshops, scholarships, transfer opportunities, and student success stories.
Help maintain a consistent and positive TRIO brand image.
Collaborate with staff to increase student engagement through digital communications.
Assist with planning, setup, execution, and cleanup of TRIO workshops, events, transfer visits, and special programs.
Help prepare materials and supplies for events and student activities.
Support student check-in and attendance tracking during programs.
Assist with outreach efforts including tabling, recruitment events, and information sessions.
Encourage student participation in TRIO activities and services.
Provide feedback on student interests, concerns, and emerging needs.
Participate in brainstorming and planning sessions for student activities and events.
Serve as a student voice to help shape engaging and relevant programming.
Assist in identifying creative ways to increase student involvement and program visibility.
Perform basic clerical tasks such as filing, copying, data entry, and organizing materials.
Assist with inventory of office and event supplies.
Maintain confidentiality of student records and information in accordance with FERPA guidelines.
Complete other duties as assigned by the Program Manager.
Answer phone and take messages.
Clerical duties such as filing, data entry, copying and faxing.
Open and sort mail.
Assist with special projects.