Work Readiness Manager

Catholic Charities Community Services • New York, NY

5d • Hybrid

About The Position

This is a Summer Role from July-August with multiple locations in the Bronx and Manhattan. The Work Readiness Manager will work closely with the Youth Employment Programs Director in the coordination of program operations, administrative tasks, instruction, and assisting with various projects to prepare for the 6-week program. The role involves tracking and maintaining programming content, assignments, activity, progress, and daily anecdotes regarding the Work Based Learning (WBL) experience. The manager will also assist partners with outlining WBL questions and concerns, provide feedback on submitted assignments, and offer support via live office hours. Coordination with key community partners to support the WBL experience is also a key responsibility. The role includes managing incoming calls, arranging conference calls, assisting participants in assessing job skills, and providing support in job seeking, application procedures, resume writing, interview preparation, and job retention skills and attitudes. Monitoring participant performance, counseling when performance is unsatisfactory, and maintaining contact with industry partners are also part of the duties. The manager will maintain equipment and relevant program support systems, manage filing systems, and provide support to the Director and Youth Employment Programs team on special projects.

Requirements

• HS Diploma/GED
• Minimum of two (2) years’ related office experience.
• Bilingual, English/Spanish a plus
• Excellent interpersonal, communication and organizational skills
• Ability to be a team player, work independently and with diverse groups of people
• Ability to participate in community service initiatives if needed

Nice To Haves

• Some college credit/courses are a plus

Responsibilities

• Work closely with the Youth Employment Programs Director in the coordination of program operations, administrative tasks, instruction and assisting with various projects to prepare for the 6-week program.
• Track and maintain programming content, assignments, activity, progress, and daily anecdotes regarding creating the Work Based Learning (WBL) experience.
• Assist partners with outlining WBL questions and concerns, provide feedback on all submitted assignments, outline and allow for time for support via live office hours.
• Coordinate with key community partners who can support the WBL experience.
• Receive and manage incoming calls, arrange conference calls, etc.
• Assist participants in assessing their job skills for positions
• Provide support in job seeking, application procedures, resume writing, interview preparation and job retention skills and attitudes.
• Monitor participant performance and counsels’ participants when performance is not satisfactory
• Maintain contact with industry partners during the participants' employment and reports results to appropriate staff
• Maintain equipment and other relevant program support systems
• Maintain filing system of department paperwork and relevant program documentation.
• Provide support to the Director and Youth Employment Programs team on special projects and tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED