Work Product Support Specialist (KCM)

Stinson Leonard Street•Parkville, MO

22d•Hybrid

About The Position

The Work Product Support Specialist is the Firm's "document expert." The Specialist creates, edits and formats Word, Excel and PowerPoint documents. The Specialist also creates and edits PDFs, as well as converts them to other formats. The Specialist receives requests from attorneys and staff through a ticketing system and prioritizes and completes work based on deadlines, proofreading and performing a quality check on all completed work. Work Product Support is open from 7:00 AM to Midnight (Monday-Thursday), 7:00 AM to 11:00 PM (Friday), 9:00 AM to 5:00 PM (Saturday), and 3:00 PM to 11:00 PM (Sunday). Hours and shifts are subject to change, with notice, pursuant to business needs. The hours for the team extend beyond those of the traditional work week; some evenings and weekends may be required, based on availability and business needs. Please submit your application by no later than 45 days following the posted date. Applications received after this date may not be considered.

Requirements

High School diploma or equivalent.
Minimum of two years' word processing experience.
Advanced knowledge of Microsoft Office Suite.
Efficient typing skills.
Strong verbal and written communication skills.
Self-motivated with excellent organizational skills and attention to detail.
Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.
Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
A team player who motivates and educates other team members.
Regular and predictable attendance is an essential function of the position.

Nice To Haves

Bachelor’s degree in English, Journalism or other English communications field strongly preferred.
3-5 years' legal experience preferred.

Responsibilities

Create, edit, format & proofread for accuracy complex legal Word, Excel & PowerPoint documents.
Manipulate PDFs (OCR, reduce size, redact, etc.)
Create fillable forms.
Convert PDFs to Word or Excel documents; format & proofread for accuracy.
Transcribe digital dictation; format & proofread for accuracy.
Answer the WPS telephone line & provide technical assistance & troubleshooting for specific document issues.
Compare documents & track document changes.
Create electronic closing binders.
Create tables of authority.
Design, create & edit forms & templates.
Create mail merges.
Occasionally use specialty applications.
Monitor workflow system for incoming requests.
Create tasks and fill in request information, communicate with Requesters, track work time through task management.
Answer WPS telephone line when working in-office.
Proofread completed work for accuracy, return to Requesters, close tickets.
Perform other duties as assigned.