Work Order Specialist

Easy Ice Llc•Phoenix, AZ

13d

About The Position

Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive pay Company Vehicle & Cell Phone Excellent Medical/Dental/Vision/Group Life 401k Company Match PTO and Holiday Pay Fitness Membership Reimbursement Hands on experience that promotes a growth-oriented culture Personal growth opportunities which encourages employees to “think outside the box” Challenging and meaningful work that fosters learning and development Fun fast-paced company culture and work environment Collaborative team environment to support and mentor each other Check us Out: Easy Ice Responsibilities: Assist with customer requests Deliver exceptional customer service Distribute/Filter customer service emails daily Review and processing of work orders, In compliance with Easy Ice technical SOP, based on tech notes and pictures Create and distribute Preventive Maintenance work orders to service partners Review Preventive Maintenance invoices Reschedule Preventive Maintenance work orders, as needed Monitor adherence to Maintenance Plan schedule Responsible to consistently increase technical knowledge Maintain customer and service provider contact lists Escalate any work orders needing additional attention or service needs Update and clean up customer information within Salesforce Back-office administration and paperwork Other duties and responsibilities as required Qualifications: High School Degree or Equivalent 5 years Customer Service or equivalent experience preferred Intermediate level of technical aptitude Team oriented Self-starter Detailed oriented and high level of accuracy delivered Ability to multitask effectively Proficient in Microsoft Office Suite Ability to perform effectively in a fast-paced environment Work primarily in a climate-controlled environment with minimal safety/health hazard potential Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use Prolonged periods of time sitting Benefits: Excellent Medical/Dental/Vision/Group Life 401k Company Match PTO and Holiday Pay Fitness Membership Reimbursement Provide all Tools needed to complete the job The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Requirements

High School Degree or Equivalent
5 years Customer Service or equivalent experience preferred
Intermediate level of technical aptitude
Team oriented
Self-starter
Detailed oriented and high level of accuracy delivered
Ability to multitask effectively
Proficient in Microsoft Office Suite
Ability to perform effectively in a fast-paced environment
Work primarily in a climate-controlled environment with minimal safety/health hazard potential
Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
Prolonged periods of time sitting

Responsibilities

Assist with customer requests
Deliver exceptional customer service
Distribute/Filter customer service emails daily
Review and processing of work orders, In compliance with Easy Ice technical SOP, based on tech notes and pictures
Create and distribute Preventive Maintenance work orders to service partners
Review Preventive Maintenance invoices
Reschedule Preventive Maintenance work orders, as needed
Monitor adherence to Maintenance Plan schedule
Responsible to consistently increase technical knowledge
Maintain customer and service provider contact lists
Escalate any work orders needing additional attention or service needs
Update and clean up customer information within Salesforce
Back-office administration and paperwork
Other duties and responsibilities as required