Work Order Coordinator - University of Puget Sound

Another Source • Tacoma, WA

3d • $26 - $28 • Onsite

About The Position

The University of Puget Sound is seeking a Work Order Coordinator to play a critical role in keeping their beautiful campus running smoothly. This is more than a work order position- it's an opportunity to become the central hub connecting students, faculty, staff, and Facilities Services. You'll help manage over 6,000 work orders annually, improve communication across campus, support the implementation of new maintenance technologies, and build relationships with stakeholders throughout the university. If you enjoy solving problems, working with data, learning new systems, and helping others navigate them, we'd love to connect.

Another Source's client, University of Puget Sound, is recruiting a Facilities Work Order Coordinator to join their team in Tacoma, Washington. This is an onsite opportunity.

Located in Tacoma, Washington, University of Puget Sound is a nationally recognized liberal arts university committed to academic excellence, experiential learning, and fostering a vibrant campus community. The university values collaboration, innovation, and service while creating an environment where students, faculty, and staff can thrive.

The Facilities Services team plays a critical role in supporting the university’s operations and campus experience. This position offers the opportunity to improve systems, enhance operational efficiency, and help ensure the university's facilities are effectively maintained through strong data management and technology support.

The Facilities Work Order/CMMS Coordinator is responsible for supporting the Computerized Maintenance Management System (CMMS) by providing technical support and training to users while serving as the primary point of contact for CMMS-related issues. This role helps manage budgeting and planning for system upgrades, ensures alignment with departmental goals, and supports Facilities Services through data analysis, workflow improvement, reporting, and asset management.

The position serves as a key resource for maintaining work orders, asset hierarchies, user access, and preventive maintenance schedules while helping improve user competency and system effectiveness. This individual will also serve as a backup to the Help Desk Coordinator as needed.

Requirements

• High school diploma or G.E.D.
• Valid Washington State driver's license.
• Working knowledge of computers and the ability to effectively utilize a Computerized Maintenance Management System (CMMS).
• Intermediate proficiency with Microsoft Word and Excel.
• Knowledge of database administration, report-writing applications, asset management, and workflow processing; CMMS experience is a plus.
• Understanding of database structures and reporting tools to extract accurate information efficiently.
• Ability to read, interpret, and diagnose work order requests, blueprints, diagrams, and written or verbal instructions.
• Ability to work independently with minimal supervision while also thriving in a collaborative, team-oriented environment.
• Strong organizational skills with the ability to manage multiple priorities and adapt quickly to hardware and software issues.
• Demonstrated flexibility, adaptability, and willingness to learn new technologies and processes.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build productive relationships with a broad range of stakeholders.
• Ability to respectfully work, communicate, and provide leadership within a diverse campus community.
• Commitment to maintaining confidentiality and delivering high-quality work under deadlines.

Nice To Haves

• CMMS experience is a plus.

Responsibilities

• Execute and coordinate ongoing maintenance and development of the CMMS, including work order planning, asset maintenance, asset hierarchy maintenance, user administration, preventive maintenance scheduling, workflow development, and inventory management.
• Serve as the initial point of contact and subject matter expert for CMMS-related issues.
• Monitor system functionality and processes daily to ensure proper operation.
• Support data entry personnel and provide quality assurance of information entered into the system.
• Identify training needs and assist in developing training resources related to CMMS usage.
• Run reports and assist with analysis to support equipment replacement planning, energy conservation initiatives, and capital replenishment decisions.
• Manage software interfaces with the CMMS database and develop customized and standardized reports.
• Create procedures and workflow documentation and translate business processes into CMMS functionality.
• Partner with Technology Services to define and administer user access controls and maintain software integrity.
• Coordinate data imports and exports between Technology Services and CMMS users.
• Advise Facilities leadership regarding reporting needs and key performance indicators.
• Work directly with software vendors to resolve issues and support software maintenance agreements.
• Serve as backup to the Help Desk Coordinator, including requisition creation and help desk communications.
• Perform additional duties as required.

Benefits

• The hourly pay range for this position is $26.00 - $27.85 per hour.
• University of Puget Sound offers a comprehensive benefits package designed to support employees' health, well-being, and professional growth. Additional benefits information can be provided during the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED