Work-Life Consultant

Workplace Options•Chesapeake, VA

9d•Remote

About The Position

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time. This position will be an integral part of the Military OneSource Team and involves assisting and communicating with military members and their families through phone, video, and online chat to provide exceptional service. You will be responsible for locating valuable resources and referrals within their community. Our Work-Life Consultants work in a fast-paced environment and are expected to uphold WPO's core values while maintaining high-quality customer service. We are looking for candidates who are organized, professional, and motivated self-starters.

Requirements

Must be a US Citizen
Strong written and spoken communication skills.
Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
Proficient in conflict resolution skills
Ability to organize and prioritize effectively
Outstanding organizational, relationship-building and interpersonal communication skills

Responsibilities

Assessing the needs of employees through targeted questioning
Gathering personal information and details about the individual requiring care
Providing clear explanations of the issues and needs
Obtaining desired geographic locations for referral searches and any personalized criteria
Delivering high quality customer service through written and verbal interactions with our clients and providers
Conducting research using our internal database, websites, and local organizations to find referrals that meet the client's needs
Performing quality assurance callbacks to our clients
Ensuring high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar
Any additional tasks pertinent to the position, as deemed appropriate by management.