Work from Home Canadian French Bilingual Representative
About The Position
At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry. We are currently hiring professionals to work in the role of: Remote French Customer Service Representative.
Requirements
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting luxury brand products and services
- Experience supporting home appliances
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Minimum HS diploma, college preferred
- Experience with diagnosing and troubleshooting
- Must be fluent in English and Canadian French (written and verbal)
- Has experience supporting consumer products and/or services.
Responsibilities
- Handle customer inquiries and complaints
- Maximize every sales opportunity by upselling and cross-selling profitable products
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
Benefits
- Work From Home
- Customer Service French Canadian /English Bilingual
- Equipment Provided
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
