Work from Home Auto SCRA Operations Specialist, Principal Coordinator

Capital One•Plano, TX

23h•Remote

About The Position

As a Principal Coordinator within the SCRA Operations Team at Capital One, you will be part of a smart and talented team responsible for managing and enhancing processes that deliver excellence to your customer each and every time. The Process Coordinator will play a key role in delivering processes that impact the company’s bottom line while still providing excellent customer service. In this position you will contribute immediately while strengthening your process management best practices.

Requirements

High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 2 years experience working in the financial industry
At least 1 year experience using Google Suite or Microsoft Office

Nice To Haves

Bachelor’s Degree or Military Experience
At least 2 years experience working in the auto finance industry
At least 2 years experience using Google Suite or Microsoft Office
At least 2 years of experience in compliance or risk management
At least 2 years of experience in process management

Responsibilities

Owning oversight and execution of assigned SCRA process by performing and overseeing various reporting, auditing and analytical tasks daily to help ensure all military accounts are properly identified and handled appropriately
Provide centralized oversight of the assigned SCRA process, conduct regular process risk assessments
Collecting data and information using analytics and reporting to provide transparency to leadership, while ensuring compliance with federal laws and company guidelines are in order to minimize losses and legal concern for SCRA related accounts.
Seamlessly collaborate with SCRA teammates as well as multiple COAF Internal departments to problem solve on the execution of SCRA processes
Tracking and resolving process breakdowns, and in turn, prepare and present process improvements to Leadership and Senior Leadership
Facilitate new-hire and on-going training as well as side by sides and SCRA new hire training
Understand internal and external customer needs to drive process improvements, and in turn, prepare and present process improvements to Leadership and Senior Leadership
Occasional outbound and inbound customer contact to ensure the SCRA related processes are completed timely and within federal laws and company guidelines in order to minimize losses and legal concern for SCRA related accounts.