Work Experience Ambassador - New York

Aston Carter•New York, NY

3d•$26 - $29•Onsite

About The Position

As a Facilities Ambassador, you will serve as the vibrant heartbeat of the workplace, creating memorable first impressions and seamless experiences for clients, visitors, and employees alike. You will play a pivotal role in exceptional hospitality and proactive service delivery, combining high-touch customer service with operational excellence. This position requires you to oversee daily building operations and manage front-of-house experiences, ensuring every interaction reflects company values. You will take ownership of the complete visitor journey while coordinating with vendors, service providers, and internal teams to deliver a world-class workplace experience.

Requirements

Minimum 3 years of experience in facilities coordination, workplace services, reception, or a similar front-of-house role within a corporate office environment.
Strong organizational and multitasking abilities with meticulous attention to detail and the capacity to manage competing priorities in a fast-paced workplace.
Excellent communication and customer service skills with the ability to interact professionally and build relationships with diverse stakeholders at all organizational levels.
Proven ability to coordinate effectively across teams, including project management, IT, administration, and external vendors to achieve seamless service delivery.
Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting to identify issues and coordinate appropriate maintenance responses.
Proficiency with Microsoft Office suite and workplace management tools, with experience using ticketing or facilities management systems such as ServiceNow or Corrigo.
Demonstrated problem-solving skills with the confidence to respond quickly to issues, make sound decisions independently, and escalate matters appropriately when needed.
Physical capability to lift 30-50 pounds and remain mobile throughout the workday while performing workplace inspections, event setup, and operational tasks.

Nice To Haves

Experience ensuring compliance with health and safety regulations, conducting risk assessments, and implementing workplace safety protocols in commercial office settings.
Familiarity with space planning software, seating management systems, and tools used for tracking office moves and workspace allocation.
Experience in event coordination or hospitality management with experience supporting both intimate meetings and large-scale corporate functions.
Knowledge of procurement platforms such as Amazon Business for ordering supplies, furniture, and equipment efficiently.
Track record of implementing service improvements or innovative solutions that enhanced workplace operations and employee satisfaction.
Experience managing vendor contracts, service level agreements, and performance metrics to ensure quality standards are consistently met.

Responsibilities

Serve as the primary point of contact at reception, warmly greeting all visitors, clients, and employees while maintaining a professional, polished appearance.
Oversee daily operations of the building and office space, conducting workplace inspections and walk-rounds to maintain the highest standards of cleanliness, functionality, and safety compliance.
Coordinate event setups and room configurations, supervising venue preparation and breakdown, performing risk assessments, managing catering and AV/VC requests, and liaising with security, housekeeping, and vendor teams.
Manage relationships with service providers, including cleaning, maintenance, and security vendors to ensure seamless delivery of services and quick resolution of any issues.
Handle meeting room management end-to-end, including booking coordination, pre-meeting checks, setup and reset according to specifications, inventory management, and utilization reporting.
Support office moves, seating arrangements, and space planning initiatives by maintaining accurate floor plans, coordinating with project management and IT teams, and ensuring smooth transitions for employees.
Oversee visitor management protocols, including security pass issuance, host notifications, guest escort services, building access coordination, and briefing visitors on emergency evacuation procedures.
Maintain inventory and manage supplies for furniture, equipment, pantry items, and office consumables by monitoring stock levels, processing orders through procurement systems, and ensuring timely replenishment.
Process incoming and outgoing mail, manage package deliveries with tracking and logging, handle printing and binding requests, and coordinate courier pickups as needed.