Work Control Business Operations Manager (FDIC)

EMCOR Government Services, Inc.•Arlington, VA

4d•Onsite

About The Position

EMCOR Government Services has an immediate need for a Work Control Business Operations Manager in Arlington, VA. The Work Control Manager administers and coordinates the end to end work documentation and business processing flow for Facilities Operations & Maintenance (O&M), including service calls, preventive maintenance, project work, and reimbursable work orders (RWOs). This position ensures that work is properly authorized, documented, tracked, and prepared for procurement and billing, while coordinating closely with operations, project managers, and business leadership. The role manages process flow and documentation integrity, but does not hold final approval authority for spending, billing, or revenue recognition.

Requirements

Associate’s degree or equivalent experience required
3–6 years experience in facilities administration, work management, or project support
Working knowledge of Facilities O&M workflows and work order lifecycle
Experience coordinating reimbursable or project based work processes
Proficiency with CMMS platforms (e.g., Maximo or equivalent)
Familiarity with procurement, purchasing, and invoice documentation
Strong organizational and communication skills
Ability to manage multiple workflows and deadlines simultaneously
Proficiency with Microsoft Office (Excel, Word, Outlook)

Nice To Haves

Bachelor’s degree in business, facilities management, or related field preferred
Experience on federal or performance based contracts preferred

Responsibilities

Coordinates intake, tracking, and status management of service call work orders, preventive maintenance work orders, and project and reimbursable work orders.
Ensures work orders are properly entered into the CMMS, accurately categorized and coded, and supported by required authorization and scope documentation.
Coordinates with Operations and Project Managers to resolve incomplete or unclear work requests.
Supports work order closeout documentation and data quality reviews.
Coordinates the reimbursable work order process from initiation through closeout.
Verifies that RWOs are supported by required approvals and funding documentation.
Tracks reimbursable work status, work in progress, and pending authorizations.
Prepares reimbursable documentation packages for management review.
Escalates discrepancies, missing approvals, or documentation gaps to the Deputy PM.
Coordinates procurement support activities including preparation of purchase request documentation and tracking purchase orders associated with authorized work.
Verifies PO alignment with approved scope and cost estimates.
Coordinates vendor invoice processing by verifying invoices align with completed and accepted work and ensuring documentation is complete prior to submission for payment approval.
Maintains procurement and vendor documentation in accordance with contract requirements.
Coordinates with accounting staff and corporate finance to support timely processing of vendor invoices (AP) and preparation of client billing documentation (AR).
Tracks billing and payment status for facilities work.
Maintains visibility of aging items and escalates concerns to management.
Processes final payroll/timesheets bi-weekly, ensures 100% accuracy and compliance.
Monitors employee and subcontractor sign-in and sign-out logs.
Handles employee on-boarding requirements such as 1-9 Paperwork and FDIC provided phone assignment and eFOS access.
Provides Timekeeping training.
Coordinates uniform/tool/equipment/electronic issue with Operations Managers/EMCOR IT.
Creates and processes Electronic Personnel Action Forms ("ePAF") as instructed by managers.
Submits Personnel Action Forms ("PAF") for employee information updates as it becomes available.
Maintains employee records and files in consultation with EGS Human Resources Department.
Prepares routine reports related to work order volume and status, preventive maintenance completion, reimbursable work tracking and aging, and procurement and billing support metrics.
Provides data and documentation to support management reviews, audits, and inspections.
Maintains organized records to ensure audit ready documentation.
Supports day to day administrative use of the CMMS and related tracking systems.
Provides user guidance and ensures staff follow established procedures.
Participates in coordination meetings and tracks assigned administrative action items.
Identifies process inefficiencies and recommends improvements to leadership.