Women, Infants, and Children Team Lead (Administrative Assistant)- 61008310

State of South Carolina • Horry County, SC

10h • Hybrid

About The Position

Under the direction of the Women, Infants, and Children (WIC) Administrative Services Coordinator, this role provides direction and supervision to administrative support staff. The position collaborates with all programs and WIC leadership to ensure effectiveness and efficiency in service provision within a culturally competent and customer-friendly environment. Responsibilities include supervising and instructing WIC team members, ensuring client information is entered into the SC-WIC system per program guidelines, conducting and maintaining audits, training records, and Employee Performance Management Systems (EPMS) for individual staff. The role involves conducting observations on administrative staff, providing and documenting feedback and appraisals, and delivering culturally competent customer service to public health clients in accordance with WIC program and agency policies. Key tasks include answering telephones, scheduling appointments, processing information, completing certifications, and entering all client information into the SC-WIC system. The position also ensures staff compliance with program and agency guidelines for the issuance of e-WIC cards and Farmer's Market benefits, adheres to customer service and cultural competency guidelines, and follows WIC Program customer complaint procedures. The role requires attending relevant program and agency training and meetings, ensuring necessary materials and resources are available for administrative staff, preparing and submitting required reports, and completing other assigned duties.

Requirements

• A high school diploma and work experience that is directly related to the area of employment.
• A bachelor's degree may be substituted for the related work experience.
• Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
• A bachelor's degree in a related field and two years responsible administrative support supervisory experience; or associate degree in related field and three years experience, or HS/GED and four years of responsible administrative experience.
• Agency experience and proven ability may be substituted for supervisory experience.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Nice To Haves

• One (1) year of WIC Administrative services experience.
• Bilingual English/Spanish.

Responsibilities

• Provides direction and supervision to administrative support staff.
• Collaborates with all programs and WIC leadership team to assure effectiveness and efficiency in provision of services in a culturally competent and customer friendly environment.
• Supervises and instructs WIC team members assuring clients information is entered into the SC-WIC system per program guidelines.
• Conducts and maintains audits, training records and Employee Performance Management Systems (EPMS) for individual staff.
• Conducts observations on admin staff.
• Provides and documents feedback and appraisals.
• Provides culturally competent customer service while greeting and speaking to public health clients in accordance with the WIC program and agency policies and procedures.
• Answers telephones and schedules appointments as necessary.
• Processes information, completes certifications and enters all client information into SC-WIC system as mandated.
• Ensures that staff complies with program and agency guidelines for issuance of e-WIC cards in SC-WIC system and Farmer's Market benefits, if applicable.
• Follow established guidelines around customer service and cultural competency, ensuring staff adheres to WIC Program customer complaint procedures as outlined or directed by the area and state plan.
• Attends relevant program and agency training and meetings.
• Ensure necessary materials and resources are available for Administrative staff.
• Prepares and submits required reports.
• Completes other duties as assigned related to the position.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED