WMS System Specialist

DSV • Bridgeport, CT

1d • Onsite

About The Position

The WMS System Specialist / Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Requirements

• Solid interpersonal and analytical skills required.
• Good organizational and administrative skills required.
• Good interpersonal communication skills, both oral and written are required.
• Knowledge of MS Office systems required.
• Warehouse Management System experience required.
• Knowledge of warehouse operations best practices.
• Must be able to pass any required background checks and drug and alcohol tests.

Nice To Haves

• Bachelor’s degree or equivalent strongly preferred.
• Generally prefer 1-4 years of related experience.

Responsibilities

• Configuring WMS system to meet business processes.
• Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.
• Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required.
• Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems.
• Assist training new hires on WMS.
• Participate in cross-functional improvement projects.
• Clearly document and communicate system change requests.
• Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
• Pursue continuous personal and organizational improvements.
• Maintain a high level of quality in work performed.
• Maintains a clean and safe work environment.
• Follows all SOP and safety guidelines.
• Demonstrate knowledge and understanding of business operations.
• Possess excellent inter-personal and communication skills.
• Performs all other duties deemed necessary to support the WMS system and operation.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree