WMS Site Super User

Americold•La Porte, TX

8h•Hybrid

About The Position

This role serves as the primary expert for warehouse management systems (WMS) at the site level, focusing on daily system maintenance and troubleshooting. The WMS Site Super User is the first point of contact for operational support, questions, and issues related to the WMS. This position collaborates with Operations, IT, and Engineering teams to ensure optimal WMS configurations for conversions, enhancements, and new business requirements, and supports initiatives that interface with WMS systems.

Requirements

3+ years of related experience
Proficient computer skills, experience in MS Office, including Word, Excel, Access, and PowerPoint
Knowledge of Warehouse Management Systems (Red Prairie/JDA WMS a plus)

Nice To Haves

Bachelor's degree preferred
Excellent time management, communications, decision-making, organization, human relations, presentation, negotiation, and mediation skills
Ability to communicate professionally, both written and verbal with individuals at all levels of the organization and with external contacts
Ability to communicate effectively to direct and motivate the team and others
Progressive, flexible and team-oriented approach desired
Possess a proactive approach with strong customer service orientation
Demonstrates uncompromising level of integrity and code of ethics and maintain a high degree of confidentiality
Must be able to travel at an estimated 10-20% of the time

Responsibilities

Develops, maintains and ensures clear and effective documentation of WMS processes and procedures, including general SOPs and customer-specific processes.
Troubleshoots and resolves support requests related to the WMS or any related interfaces or ancillary systems.
Determines work flow for WMS.
Supervises on-site WMS associates and supports the department.
Serves as a liaison between IT and the site team on WMS issues.
Plays an active role in maintaining training, re-training, and new hire training at the operations level.
Supports WMS improvements and represents the business in future development work.
Supports the WMS site Super User team by training new Super Users and assisting with site maintenance and troubleshooting.
Supports the WMS site Super User team by participating in Super User meetings.
Assists other departments by participating in meetings and/or testing related to projects impacting the site, as requested.
Assists in training/support at other site WMS conversions/startups.
Performs other duties as requested.