Witness Service Coordinator

Los Angeles City Attorney's Office•Los Angeles, CA

20h•Onsite

About The Position

The Victim Assistance Program is grant-funded by the California Office of Emergency Services (CalVCB). The unit is responsible for processing, verifying, and submitting Victim of Crime Compensation Application claims for reimbursement of financial losses suffered by victims of crime. The Witness Service Coordinator will be assigned to Joint Powers Verification Unit is located at the Van Nuys City Hall Building.

Requirements

A minimum of two years of appropriate education in behavior science, criminal justice or related curricula and/or experience in a position involving the provision of victim services, peer counseling or equivalent social service skills
A valid California Driver License
Ability to demonstrate sensitivity to the cultural/ethnic diversity of the service populations and to the needs of special populations (i.e., elderly, LGBTQ+, TAY, etc.)
Ability to work effectively under conditions of limited supervision, high stress, and rapidly changing situations and circumstances
Ability to demonstrate initiative and independent judgment, keen attention to detail, and work well under pressure/time deadlines with limited supervision
Ability to communicate effectively, orally and in writing, with members of the public, criminal justice agencies, public, private and governmental agencies
Ability to communicate and deal effectively with individuals and groups under stressful situations
Ability to work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes
Computer and office equipment proficiency
Reliable attendance and punctuality are essential
Ability to meet grant administration requirements involving record keeping of progress reports
Ability to successfully complete a minimum three to four week training, which will be held virtually, administered by the State
The applicant must receive certification from the California Victim Compensation Board (CalVCB)

Nice To Haves

Experience working with diverse populations is preferred.
Individuals with a passion for advocacy and strong empathy for others' experiences.
Experience working closely with crime victims, witnesses, and/or survivors who have experienced physical, emotional, or psychological trauma (e.g., physical and sexual assault, domestic violence, gun violence, and child abuse).
Individuals who have developed effective coping and self-care skills that allow them to maintain their emotional wellbeing in their day-to-day interactions with victims and survivors of crime.
A Bachelor's degree or higher from an accredited college or university in a field (i.e., Social Work, Psychology, Criminal Justice, Child Development, or Human Services) closely related to the position.
Experience working closely with service providers, law enforcement, and/or the legal system.
Ability to work between the hours of 8:00 AM to 5:00 PM, Monday through Friday.
Ability to speak Spanish.

Responsibilities

Reviewing and evaluating applications for reimbursement to crime victims and ensuring that claims adhere to state eligibility requirements
Maintaining an ongoing system to track and control the claims process
Preparing verification reports which include a synopsis of the crime and description of injuries
Obtaining legal case status and disposition information through interaction with law enforcement, attorneys, courts, and probation officers
Assistance in the processing, filing, and verifying of claims filed by victims of crime pursuant to Article 1 (commencing with Section 13959) of Part 4 of Division 3 of Title 2 of the Government Code
Calculating total and net losses to victims and recording on verification forms
Identifying and pursuing all sources of reimbursement available to victims, such as state disability insurance, health insurance, auto insurance, court ordered restitution, and public assistance
Determining the documents necessary to support wage, medical and funeral losses, and sending out appropriate verification forms
Updating case files to ensure full reimbursement and closing completed files
Completing and submitting monthly statistical reports on the number of completed cases