Withdrawal Calculation Processor

Full Sail University•Winter Park, FL

About The Position

The Withdrawal Calculation Processor completes Return of Title IV and institutional calculations for students who meet the criteria for withdrawing from a program. The role determines students’ eligibility for federal loans and Pell grants upon withdrawal in accordance with Department of Education requirements, calculates institutional charges under Full Sail’s refund policy, and communicates relevant disbursements, balances, or credits to students. The processor stays current on federal updates and policies and communicates with other departments. The position follows Full Sail University policies and procedures, maintains strict confidentiality of company and personnel information, supports the organization’s mission and values, meets attendance standards, and performs other duties as assigned. It has no supervisory responsibilities.

Requirements

Strong organizational, analytical, and interpersonal skills.
Creative and innovative writing ability, including proofreading and editing for grammar and punctuation.
Exceptional written and verbal communication skills.
Detail-oriented.
Ability to multitask and work independently.
Ability to interact with staff at all levels in a fast-paced environment.
Previous experience in Student Accounting or Financial Aid.
Proficiency with MS Word, PowerPoint, Excel, and Outlook, with high proficiency in Excel.
Ability to maintain active customer and employee communication, access, input, and retrieve information from a computer system, and enter alphanumeric data while often listening on the telephone.
Ability to bend, reach, kneel, stoop, and lift up to 30 pounds.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, or a related discipline.
Prior experience using Campus Vue Management software.

Responsibilities

Determine student eligibility for federal loans and Pell grants upon withdrawal in accordance with Department of Education compliance requirements.
Communicate promptly with students eligible for post-withdrawal disbursements.
Accurately determine institutional charges based on Full Sail’s refund policy.
Communicate balances or credits to students in a timely manner.
Stay current on federal updates and policies.
Communicate effectively with other departments.
Adhere to Full Sail University policies and procedures.
Maintain strict confidentiality of company and personnel information.
Demonstrate commitment to the organization’s mission and values.
Adhere to company attendance standards.
Perform other duties as assigned.