Wires Operations Processor

U.S. Bank • Gresham, OR

2d • $21 - $28 • Hybrid

About The Position

This role supports the Wire Operations team and focuses on the processing and confirmation of wire transactions within a high‑volume, call center environment. The position involves handling approximately 60 to 80 inbound and outbound calls per day to enter wire requests, perform verbal confirmations, and coordinate with customers, bankers, and relationship managers to complete transactions, including those requiring additional approvals. Daily work includes navigating multiple systems, following established procedures to ensure accuracy, and completing follow‑up actions when confirmations are not immediately obtained.

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills
• Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Processing and confirmation of wire transactions
• Handling approximately 60 to 80 inbound and outbound calls per day
• Entering wire requests
• Performing verbal confirmations
• Coordinating with customers, bankers, and relationship managers to complete transactions
• Navigating multiple systems
• Following established procedures to ensure accuracy
• Completing follow-up actions when confirmations are not immediately obtained

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED