Wireless Store Lead
About The Position
Aurum Wireless is hiring a competitive, hands-on Store Lead to manage our wireless sales program inside a high-traffic Walmart location. This is not a traditional phone-store management position. There is no large staff, permanent storefront or complicated inventory operation. You will lead two Mobility Experts while remaining actively involved in selling, coaching and building the location. The right candidate will be comfortable approaching customers, leading from the front and holding a small team accountable. Strong Store Leads will have a direct advancement path into Multi-Unit Leadership and Market Director positions as Aurum opens additional locations.
Requirements
- Previous wireless, retail, hospitality, fundraising, canvassing, customer-service or commission-sales experience is REQUIRED
- At least 18 years old
- Able to reliably travel to the assigned location
- Able to pass required background screening
- Available Thursday through Monday, including weekends
- Able to work the complete nine-hour operating day
- A confident salesperson who enjoys leading from the front
- Comfortable proactively approaching customers
- Competitive, organized and accountable
- Able to coach different personalities
- Comfortable addressing performance and attendance problems
- Motivated by individual and team goals
- Interested in building a long-term career in leadership
Responsibilities
- Manage the daily operation of one Aurum Wireless retail location
- Lead, coach and hold 2-4 Mobility Experts accountable
- Establish daily sales goals and activity expectations
- Conduct shift handoffs and performance check-ins
- Maintain accurate attendance, scheduling and performance records
- Create an energetic, professional and competitive store culture
- Participate in daily leadership meetings with Aurum management
- Proactively approach and engage customers inside the store
- Identify customers who may benefit from available wireless promotions
- Explain AT&T or Verizon offers, depending on location
- Recommend wireless plans, devices and connected products
- Complete customer qualifications and activations
- Clearly explain trade-ins, promotional credits and first-bill expectations
- Maintain strong personal sales production
- Lead by example instead of managing from the sidelines
- Enforce Aurum’s Respectful Engagement Standard
- Ensure representatives never follow, pressure or interfere with customers
- Review completed sales for accuracy and compliance
- Conduct customer rehashes to confirm expectations
- Monitor cancellations, chargebacks and activation quality
- Maintain a professional relationship with Walmart store leadership
- Resolve customer and store-partner concerns quickly
Benefits
- Company parties
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Vision insurance
- Paid training
- Paid biweekly
- W-2 employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
